Business Process Associate II

Crawford & Company; Iloilo City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Crawford & Company in Iloilo City, Philippines, is seeking a detail‑oriented processing associate to ensure accurate handling of client information from intake to reconciliation. The role emphasizes strict SOP adherence and timely reporting.

Responsibilities include identifying adjustments, preparing reports, and collaborating with colleagues to resolve issues while maintaining confidentiality and professionalism in all tasks.

Qualifications

• Bachelor's degree in a related course.
• At least two years working experience in a claims or insurance management services.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet softwares.
• Analytical skills - identify and evaluate information.
• Ability to multi-task, prioritize and manage time effectively.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - able to work independently and as a team member.

Responsibilities

• Review and reconcile client information per SOPs and turnaround times.
• Identify adjustments and variances to reconcile.
• Prepare reports summarizing information.
• Coordinate with other processors to resolve issues.
• Ensure proper file management and documentation of client systems.
• Route tasks to appropriate processors using internal systems.
• Refer matters beyond authority to supervisor for direction.
• Uphold Crawford Code of Conduct and confidentiality.
• Perform admin duties as assigned to support other processes.
• Non-clinical staff may not interpret clinical information.

Skills

Typing

Communication

Analytical skills

Multitasking

Time management

Attention to detail

Confidentiality

Interpersonal skills

Teamwork

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Responsible for ensuring proper processing of information from first line of process to identify and reconcile possible adjustments.

Responsibilities

• Information Review
  • Processes client information by adheres to the standard operating procedures (SOP) and turnaround time set forth
  • Reviews and identifies if there are adjustments and variances to reconcile
  • Summarizes information to prepare necessary reports
  • Liaises with other processors to reconcile any issues regarding client information
• Business Process Support
  • Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
  • Ensures proper file management for all client systems by accurate and complete documentation
  • Routes tasks to appropriate processors by utilizing internal systems
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.

Qualifications

• Bachelor's degree in any related course.
• At least two (2) years working experience in a claims or insurance management services.
• Proficient typing skills.
• Good communication skills.
• Proficient in word processing and spreadsheet softwares.
• Analytical skills - Identify and evaluate information.
• Ability to multi-task, prioritize and manage time effectively.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Interpersonal skills - Able to work independently and as a team member.