Business Process Associate/ Fraud Analyst (Insurance) Onsite

Deployed Philippines Inc.; Metro Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Leaves entitlement

HMO

Life insurance upon hire

Job summary

Deployed Philippines Inc. is seeking an organized Insurance Administrative Assistant to support day-to-day operations and document management in Metro Manila. You will handle records, communicate with clients and partners, and keep processes running smoothly across multiple inboxes.

Ideal candidates have at least 2 years in insurance or related admin roles, strong English communication, and a meticulous approach to data. We offer leaves, HMO, life insurance, and a collaborative team culture.

Qualifications

• At least 2 years of experience in insurance, financial services, or a related administrative environment.
• Experience supporting general insurance or commercial insurance processes is highly regarded.
• Exposure to the Australian or New Zealand market is preferred. Experience supporting other international markets may also be considered.
• Strong administrative, organisational, and record-management skills.
• Ability to understand and communicate detailed information clearly to different stakeholders.
• Strong attention to detail and the ability to maintain accurate documentation.
• Comfortable working independently while also collaborating effectively with a wider team.
• Ability to manage multiple tasks, priorities, and email enquiries efficiently.
• Willingness to learn new processes, systems, and industry terminology.
• Strong problem-solving skills and the ability to identify appropriate solutions to enquiries or issues.
• Excellent written and verbal English communication skills, including professional email etiquette.
• Ability to handle confidential information responsibly.
• Basic to good numeracy and analytical skills.
• Experience using Google Sheets or similar spreadsheet tools is preferred.
• Familiarity with business management, accounting, CRM, or industry-specific software is an advantage.
• Experience working with multiple inboxes or high-volume email enquiries is preferred.
• Ability to work with minimal supervision and manage time effectively.

Responsibilities

• Maintain accurate and up-to-date records, trackers, spreadsheets, and CRM information to support reporting, monitoring, and day-to-day operations.
• Assist senior team members with the processing and administration of new business, renewals, policy updates, reviews, and cancellations in line with established procedures.
• Respond to email enquiries from clients, internal teams, and external partners, ensuring timely and professional communication.
• Provide administrative and operational support to internal and external stakeholders regarding policy-related matters.
• Manage and organize multiple email inboxes and ensure enquiries are appropriately tracked and actioned.
• Maintain detailed and accurate records, including updates and changes made to client accounts or policies.
• Handle confidential and sensitive information with professionalism and discretion.
• Assist with resolving enquiries and identifying practical solutions for business and client-related concerns.
• Adapt to process updates and changing business requirements while maintaining accuracy and efficiency.

Job description

About Deployed

Deployed is an established BPO firm specialising in workforce solutions. We partner with a range of globally minded businesses, from start-ups to large corporations across a range of industries.

Our expert team of recruiters at Deployed will work closely with you to create a career change that challenges, motivates, and excites you. We take the time to understand your ambitions to ensure an effective job match and place you in a business where you'll perform your best. You'll be supported at every step to ensure success- from job searching and placement to a robust onboarding process to ongoing HR, office, and IT support. Deployed is committed to offering you holistic support at every step to ensure you succeed, have the best work experience and a rewarding career.

What You'll Do in the Role

• Maintain accurate and up-to-date records, trackers, spreadsheets, and CRM information to support reporting, monitoring, and day-to-day operations.
• Assist senior team members with the processing and administration of new business, renewals, policy updates, reviews, and cancellations in line with established procedures.
• Respond to email enquiries from clients, internal teams, and external partners, ensuring timely and professional communication.
• Provide administrative and operational support to internal and external stakeholders regarding policy-related matters.
• Manage and organize multiple email inboxes and ensure enquiries are appropriately tracked and actioned.
• Maintain detailed and accurate records, including updates and changes made to client accounts or policies.
• Handle confidential and sensitive information with professionalism and discretion.
• Assist with resolving enquiries and identifying practical solutions for business and client-related concerns.
• Adapt to process updates and changing business requirements while maintaining accuracy and efficiency.

Skills /Qualifications

• At least 2 years of experience in insurance, financial services, or a related administrative environment.
• Experience supporting general insurance or commercial insurance processes is highly regarded.
• Exposure to the Australian or New Zealand market is preferred. Experience supporting other international markets may also be considered.
• Strong administrative, organisational, and record-management skills.
• Ability to understand and communicate detailed information clearly to different stakeholders.
• Strong attention to detail and the ability to maintain accurate documentation.
• Comfortable working independently while also collaborating effectively with a wider team.
• Ability to manage multiple tasks, priorities, and email enquiries efficiently.
• Willingness to learn new processes, systems, and industry terminology.
• Strong problem-solving skills and the ability to identify appropriate solutions to enquiries or issues.
• Excellent written and verbal English communication skills, including professional email etiquette.
• Ability to handle confidential information responsibly.
• Basic to good numeracy and analytical skills.
• Experience using Google Sheets or similar spreadsheet tools is preferred.
• Familiarity with business management, accounting, CRM, or industry-specific software is an advantage.
• Experience working with multiple inboxes or high-volume email enquiries is preferred.
• Ability to work with minimal supervision and manage time effectively.

Why you should join our team!

• Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.