Business Process Analyst | Hybrid | Ortigas | Day Shift | Weekends Off

Emapta; Mandaluyong; Hybrid; PHP 420,000 - 780,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO coverage with free dependent upon

Hybrid work arrangement

Prime office location in Ortigas

Salary Advance Program

Unlimited upskilling through Emapta

Gym access to Ortigas/Makati offices

Employee referral incentives

20 annual leaves

Job summary

Emapta Philippines is seeking a Business Process Analyst to strengthen finance operations by documenting processes, standardizing procedures, and recommending improvements. The role offers international exposure and a long-term career path within a leading facilities services organization.

Hybrid work setup in Ortigas with day shifts and weekends off. Strong emphasis on data accuracy, governance, and collaboration with finance SMEs to optimize the end-to-end revenue cycle.

Qualifications

• Tertiary qualification in Finance, Accounting, Business, Commerce, Technical Writing, Business Analysis, or a related discipline is preferred.
• 3-5 years of experience in finance operations, accounting, shared services, financial reporting, audit, controls, business improvement, business analysis, or process documentation.
• Strong technical writing skills, with the ability to produce clear, accurate, structured, and audience-appropriate documentation
• Working knowledge of finance processes, including procure-to-pay, order-to-cash, record-to-report, reconciliations, month-end close, budgeting, forecasting, and reporting
• Proven ability to analyse workflows, identify root causes, and recommend improvements that enhance efficiency, quality, compliance, controls, and user experience
• Excellent stakeholder engagement skills, including the ability to gather information, facilitate reviews, challenge assumptions, and confirm process accuracy
• Proficiency in Microsoft Office 365 and process mapping or documentation tools such as Microsoft Visio
• Previous exposure to finance process documentation, continuous improvement, audit, controls, or finance transformation is desirable
• Sound understanding of documentation governance, process maps, standard operating procedures, RACI matrices, controls, and improvement registers is advantageous
• Big Four experience is highly regarded

Responsibilities

• Develop and maintain finance process documentation, including procedures, work instructions, process maps, control narratives, and user guides.
• Focus initially on order-to-cash processes and the parking revenue cycle.
• Collaborate with finance subject matter experts to capture and validate process steps, roles, systems, controls, risks, handoffs, exceptions, and escalation pathways.
• Analyse finance processes to identify gaps, duplication, manual effort, bottlenecks, control weaknesses, and opportunities for simplification, standardisation, or automation.
• Generate evidence-based process improvement recommendations outlining proposed actions, expected benefits, implementation considerations, and stakeholder impacts.
• Prepare process flows, gap analyses, improvement registers, procedure updates, and change-support materials for review and approval.
• Maintain documentation standards, version control, review cycles, approval workflows, and repository requirements.
• Facilitate workshops, interviews, and walkthroughs to validate process accuracy and obtain stakeholder approval.
• Other Duties: Maintain effective working relationships, comply with safety policies, support equal opportunity, participate in training, learn new technologies, perform other duties as assigned.

Skills

Technical writing

Stakeholder engagement

Process mapping

Finance processes knowledge

Microsoft Office 365

Attention to detail

Education

Bachelor's degree in Finance, Accounting, Business, Commerce, Technical Writing, Business Analysis, or related discipline

Tools

Microsoft Visio

Microsoft Office 365

Job description

Process Innovation for an International Parking Services Leader

Strong finance operations depend on clear documentation, effective controls, and well-designed workflows. The Business Process Analyst strengthens these foundations by analyzing processes, standardizing procedures, and recommending practical improvements. This role offers meaningful international exposure and a long-term career with Emapta, designed for top 1% talent seeking professional growth, strategic impact, and valuable experience within the facilities services industry.

Snapshot

• Employment Type: Full-time
• Work Setup: Hybrid, Ortigas
• Shift: Day Shift, Weekends Off

Benefits

• Competitive Salary Package
• HMO coverage with free dependent upon regularization
• Day Shift schedule
• Fixed weekends off
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• Tertiary qualification in Finance, Accounting, Business, Commerce, Technical Writing, Business Analysis, or a related discipline is preferred
• 3-5 years of experience in finance operations, accounting, shared services, financial reporting, audit, controls, business improvement, business analysis, or process documentation
• Strong technical writing skills, with the ability to produce clear, accurate, structured, and audience-appropriate documentation
• Working knowledge of finance processes, including procure-to-pay, order-to-cash, record-to-report, reconciliations, month-end close, budgeting, forecasting, and reporting
• Proven ability to analyse workflows, identify root causes, and recommend improvements that enhance efficiency, quality, compliance, controls, and user experience
• Excellent stakeholder engagement skills, including the ability to gather information, facilitate reviews, challenge assumptions, and confirm process accuracy
• Proficiency in Microsoft Office 365 and process mapping or documentation tools such as Microsoft Visio
• Previous exposure to finance process documentation, continuous improvement, audit, controls, or finance transformation is desirable
• Sound understanding of documentation governance, process maps, standard operating procedures, RACI matrices, controls, and improvement registers is advantageous
• Big Four experience is highly regarded

Responsibilities

• Develop and maintain finance process documentation, including procedures, work instructions, process maps, control narratives, and user guides.
• Focus initially on order-to-cash processes and the parking revenue cycle.
• Collaborate with finance subject matter experts to capture and validate process steps, roles, systems, controls, risks, handoffs, exceptions, and escalation pathways.
• Analyse finance processes to identify gaps, duplication, manual effort, bottlenecks, control weaknesses, and opportunities for simplification, standardisation, or automation.
• Generate evidence-based process improvement recommendations outlining proposed actions, expected benefits, implementation considerations, and stakeholder impacts.
• Prepare process flows, gap analyses, improvement registers, procedure updates, and change-support materials for review and approval.
• Maintain documentation standards, version control, review cycles, approval workflows, and repository requirements.
• Facilitate workshops, interviews, and walkthroughs to validate process accuracy and obtain stakeholder approval.

Other Duties

• Maintain effective and harmonious working relationships with colleagues and managers.
• Comply with workplace health and safety policies, procedures, and instructions to help ensure a safe workplace.
• Demonstrate commitment to equal opportunity principles in the workplace.
• Participate in staff training and development activities that support individual and organizational objectives.
• Learn and utilise new technologies introduced within the organization.
• Perform other reasonable duties as assigned, including changes in job functions associated with technological advancements.

About the Client

Our client is an established facilities services leader specializing in innovative parking management and mobility solutions across major urban markets. With decades of industry experience, the organization manages extensive parking operations serving commercial, healthcare, retail, transport, and public facilities. Its success reflects an entrepreneurial approach, advanced technology, rigorous quality standards, and customer-focused service. Backed by a broad international presence and ISO-certified practices, it continues to optimize asset performance, improve user experiences, and set benchmarks for operational excellence and growth.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.