Business/Operational Excellence Lead

KCC Malls; General Santos; Presencial; PHP 1.200.000 - 1.800.000; Tempo integral

Resumo da vaga

KCCMalls in General Santos seeks a Lead Business Analyst to direct the Business Analysis & Solution Discovery capability, ensuring problems are understood before solutions, with clear requirements, outcomes, and acceptance criteria.

Lead workshops, manage analysts, and coordinate with Product, Architecture, Engineering, Data, Security, and Vendors to improve processes and governance.

Qualificações

• Eight or more years in business analysis, requirements analysis, process improvement, or product discovery.
• At least three years leading analysts or complex analysis work.
• Experience across business, technology, data, security, operations, and vendor teams.
• Practical knowledge of Agile and project-based delivery methods.
• Experience with retail, ERP, POS, e-commerce, loyalty, or similar enterprise platforms is an advantage.
• Strong critical-thinking, facilitation, writing, negotiation, and stakeholder-management skills.
• CBAP, PMI-PBA, Lean Six Sigma, BPMN, or similar qualification is an advantage.

Responsabilidades

• Establish and maintain standards, templates, and quality checks for business analysis and solution discovery.
• Lead early assessment of requests; help define problem, users, outcomes, scope, constraints, and urgency.
• Support portfolio prioritization by improving business cases, estimates, assumptions, dependencies, and benefits.
• Assign analysts to initiatives; manage workload, priorities, capability, and delivery quality.
• Lead or review discovery workshops, stakeholder interviews, requirements sessions, and process reviews.
• Ensure requirements, user stories, rules, maps, data needs, and acceptance criteria are clear and testable.
• Work with Product Owners, Architecture, Engineering, Data, Security, Ops, and vendors to assess options.
• Identify process gaps and opportunities; address control weaknesses and redundancies.
• Maintain a reusable repository of capabilities, processes, decisions, and lessons.
• Report analysis risks and scope concerns early to delivery and governance leads.

Conhecimentos

Business analysis

Requirements elicitation

Process mapping

User stories

Acceptance criteria

Traceability

Business cases

Agile

Stakeholder management

Facilitation

Negotiation

Critical thinking

Formação

CBAP / PMI-PBA / Lean Six Sigma / BPMN

Descrição da vaga

The Lead Business Analyst leads DDT's Business Analysis & Solution Discovery capability.

The role ensures that business problems are understood before solutions are selected and that approved initiatives have clear requirements, process impacts, acceptance criteria, and expected outcomes. Research and customer insight may be used when needed, but they must lead to a clear business decision, requirement, or improvement.

Key Responsibilities

• Establish and maintain practical business analysis and solution discovery standards, templates, and quality checks.
• Lead the early assessment of business requests and help define the problem, affected users, expected outcome, scope, constraints, and urgency.
• Support portfolio prioritization by improving the quality of business cases, estimates, assumptions, dependencies, and expected benefits.
• Assign analysts to initiatives, manage workload, priorities, capability, delivery quality across the team.
• Lead or review discovery workshops, stakeholder interviews, requirements sessions, and process reviews for complex initiatives.
• Ensure requirements, user stories, business rules, process maps, data needs, and acceptance criteria are clear, testable, and traceable.
• Challenge requests that describe a preferred system or feature without a clear business problem or expected outcome.
• Work with Product Owners, Architecture, Engineering, Data, Security, Operations, and vendors to assess solution options and business impacts.
• Use customer or employee research selectively when it is needed to clarify needs, validate assumptions, or test a proposed solution.
• Identify process gaps, duplicate & manual work, control weaknesses, opportunities for improvement.
• Control requirement baselines and ensure scope changes, decisions, and unresolved questions are documented and agreed.
• Support QA and business teams in preparing User Acceptance Testing scenarios and traceability. Business owners remain responsible for acceptance.
• Confirm that operational procedures, controls, reporting, support needs, and training impacts are addressed before implementation.
• Review analyst outputs and coach team members in stakeholder management, analysis, documentation, and decision support.
• Maintain a reusable repository of business capabilities, processes, requirements, decisions, and lessons where this reduces repeated work.
• Report analysis risks, unclear ownership, missing decisions, and scope concerns early to the relevant delivery and governance leads.

Minimum Qualifications and Experience

• At least eight years of experience in business analysis, requirements analysis, process improvement, or product discovery, including at least three years leading analysts or complex analysis work.
• Strong experience with requirements elicitation, process mapping, business rules, user stories, acceptance criteria, traceability, and business cases.
• Experience working across business, technology, data, security, operations, and vendor teams.
• Practical knowledge of Agile and project-based delivery methods and the ability to select the right analysis approach for the work.
• Experience with retail, ERP, POS, e-commerce, loyalty, warehouse, finance, or other enterprise platforms is an advantage.
• Strong critical-thinking, facilitation, writing, negotiation, and stakeholder-management skills.
• CBAP, PMI-PBA, Lean Six Sigma, BPMN, or a similar qualification is an advantage.