Senior Business Analyst (Permanent WFH)

iCXeed Philippines Inc.; Makati; Remote; PHP 900,000 - 1,500,000; Full time

Job summary

iCXeed Philippines Inc. is seeking an experienced Senior Business Analyst to own the end-to-end BA lifecycle across multiple projects.

You will lead discovery sessions and capability assessments shaping solution direction for clients, while mentoring junior BAs and supporting governance and planning. You will collaborate with Development, QA, and Solutions Architects to refine requirements and ensure high-quality BRDs and traceability.

Qualifications

• 4–5 years hands-on BA experience with client-facing delivery.
• Capable of leading full BA lifecycle with minimal supervision.
• Experience leading discovery sessions and AS-IS/TO-BE assessments.
• Proficient in impact assessments, traceability, and change-impact analysis.
• Excellent stakeholder management and workshop facilitation.
• MS Office proficient for client-ready docs.
• Mentoring junior BAs and contributing to standards.

Responsibilities

• Independently lead requirements elicitation sessions and workshops.
• Produce BRDs, functional docs, traceability matrices, and change-impact analysis.
• Lead consulting-level engagements: discovery sessions and capability assessments.
• Provide strategic recommendations based on discovery findings.
• Collaborate with Development, QA, and Solutions Architects to refine requirements.
• Manage multiple projects or workstreams with clear scope and stakeholder alignment.
• Mentor junior BAs and contribute to BA standards and governance.
• Support LOE planning with the BA Lead.

Skills

BA lifecycle management

Stakeholder facilitation

BRD / SRS writing

Requirements elicitation

Mentoring junior BAs

MS Office suite

Process modeling

Client-facing delivery

Education

CBAP or equivalent certification

Tools

Jira

Diagramming tools

Amazon Connect

AWS familiarity

Job description

Role Overview

We are looking for an experienced Senior Business Analyst to join the Nirmata & Project Management team. In this role you will independently own the end-to-end business analysis lifecycle across multiple projects and workstreams, and begin leading consulting-level engagements — discovery sessions and capability assessments — that shape solution direction for our clients. You will also mentor junior Business Analysts and support the BA Lead on governance, quality, and planning, helping to strengthen the BA practice as the team grows.

Key Responsibilities

• Independently lead requirements elicitation sessions, stakeholder workshops, and AS-IS/TO-BE process analysis without supervision.

• Produce high-quality BRDs, functional documentation, traceability matrices, and change-impact analysis aligned to delivery teams.

• Lead and own consulting-level engagements: discovery sessions and capability assessments across the portfolio.

• Provide strategic recommendations and solution direction informed by discovery findings; consult Solutions Architects for final solution design.

• Manage multiple projects or workstreams simultaneously, owning scope, requirements, and stakeholder alignment.

• Mentor junior BAs (L1–L2) and contribute to BA best practices and documentation standards.

• Support the BA Lead on governance, quality review of BA outputs, and resource / LOE planning.

• Collaborate closely with Development, QA, and Solutions Architects to clarify and refine requirements.

Must-Have Qualifications

• Minimum 4–5 years of hands‑on Business Analyst experience with a proven track record on client‑facing delivery.

• Ability to independently run the full BA lifecycle (elicitation, workshops, AS-IS/TO-BE, BRDs) with no supervision.

• Consulting‑level capability: independently leads discovery sessions and capability / AS‑IS–TO‑BE assessments.

• Skilled in impact assessments, solution evaluation, traceability matrices, and change‑impact analysis.

• Strong stakeholder management and workshop facilitation across business and technical functions.

• Process modeling / BPMN proficiency and adherence to BA documentation standards.

• Demonstrated experience mentoring junior BAs.

• Excellent written and verbal communication, including the ability to present findings and compelling recommendations directly to clients; comfortable collaborating with Development, QA, and Solutions Architects.

• Proficiency in the Microsoft suite (Excel, PowerPoint, Word) to produce clear analysis, documentation, and client‑ready presentations.

Nice-To-Have Qualifications

• Familiarity with Amazon Connect (IVR, routing, customer journey) and CCaaS / contact‑center domain.

• Experience with AWS‑funded assessments and managed innovation / CX engagements.

• Business case development exposure.

• Jira and process / diagramming tool proficiency; Agile / Scrum delivery.

• Advanced stakeholder / change management training; CBAP or equivalent certification.

• Experience across Implementation, MIS, or Product workstreams.

• Exposure to resource / capacity planning and LOE estimation.