Business Development Manager

PeekUp Philippines Corporation; Taguig; On-site; PHP 360,000 - 720,000; Full time

Job summary

A leading ride-hailing service company in Taguig is looking for a Customer & Partnership Officer to manage customer relationships and develop strategic partnerships. You will be responsible for enhancing customer satisfaction and expanding the company’s network through effective communication and strong partnerships. The ideal candidate should have a Bachelor’s degree and relevant experience in customer service or business development.

Qualifications

• 2–3 years of experience in customer service, account management, or business development required.
• Experience in tech, ride-hailing, logistics, or startup environments preferred.
• Familiarity with CRM tools and data reporting tools advantageous.
• Excellent interpersonal and negotiation skills.
• CRM and data reporting familiarity.

Responsibilities

• Manage daily customer engagement and issue resolution across various channels.
• Identify and maintain relationships with corporate clients and strategic partners.
• Conduct market research to identify partnership opportunities and trends.
• Assist in planning and executing marketing campaigns and events.

Skills

Excellent interpersonal skills

Negotiation skills

Customer-first mindset

Problem-solving capabilities

Strong communication abilities

Education

Bachelor’s degree in Business Administration, Marketing, Communication, or related field

Tools

CRM tools

Google Workspace

Data reporting tools

Job description

Overview

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

The Customer & Partnership Officer(BD Manager) plays a crucial role in enhancing customer satisfaction and expanding strategic partnerships for the company. This position is responsible for building strong relationships with users, corporate clients, and partner organizations to support business growth, improve brand loyalty, and deliver excellent customer experience. The role combines customer relations, account management, and business development in the fast-paced environment of a ride-hailing service.

Key Responsibilities

• Customer Relations & Retention
• Manage daily customer engagement, feedback, and issue resolution via various channels (email, social media, in-app, etc.).
• Monitor and analyze customer satisfaction metrics, reviews, and service quality indicators.
• Develop customer loyalty programs and initiatives to improve user retention and engagement.
• Coordinate with support teams to address escalated complaints and ensure timely resolution.
• Partnership Development & Account Management
• Identify, engage, and maintain relationships with corporate clients, institutions, and strategic partners.
• Pitch the company’s services to potential business clients and negotiate partnership agreements.
• Onboard new partners and manage their accounts, ensuring service alignment and satisfaction.
• Collaborate with marketing and sales teams to create co-branded campaigns or joint ventures.
• Market Research & Business Insights
• Conduct research to identify potential partnership opportunities and customer trends.
• Analyze competitor activities, customer feedback, and partnership performance to inform strategy.
• Provide regular reports and insights on customer behavior, client activity, and partnership ROI.
• Event & Campaign Support
• Assist in planning and executing promotional events, partner activations, and marketing campaigns.
• Represent the company in meetings, expos, or community events when required.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communication, or related field.
• At least 2–3 years of experience in customer service, account management, or business development.
• Experience in tech, ride-hailing, logistics, or startup environments is a plus.
• Excellent interpersonal and negotiation skills.
• Strong written and verbal communication abilities.
• Customer-first mindset with problem-solving capabilities.
• Familiarity with CRM tools, Google Workspace, and data reporting tools is an advantage.

Working Location

18F, High Street South Corporate Plaza Tower 2. 11TH AVE, COR 26th St, Taguig City, Metro Manila, Philippines

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