Product Specialist

Lanbena Philippines Inc.; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading company in the tech solutions sector is seeking a Product Specialist to manage lead generation, client proposals, and system installations. The ideal candidate will handle client interactions, document workflows, and ensure readiness for product installations. Responsibilities include product research and collaboration on development. Candidates should be adept at communicating complex information clearly and effectively.

Responsibilities

• Source new leads through research and industry channels.
• Document client workflow and identify operational gaps.
• Draft detailed proposals including scope and costs.
• Follow up with clients for purchase order release.
• Confirm client requirements and prepare necessary equipment.
• Coordinate remote configuration with technical partners.
• Notify the client when the system is ready for installation.
• Deliver and install equipment at the client site.
• Research potential new products and technologies.

Job description

Product Specialist - Key Responsibilities

1. Lead Generation and Handling

• Source new leads through research, referrals, and industry channels.
• Manage endorsed leads from internal or external partners.
• Qualify clients by asking probing questions about their current setup, capacity, requirements, timeline, and budget.
• Reach out through email, SMS, and phone.
• Schedule and conduct product presentations or demos, onsite or online.

2. Requirements Gathering and Process Understanding

• Document client workflow, process sequences, and service requirements.
• Identify operational gaps and recommend appropriate solutions.
• Record specifications such as expected transaction volume and display or system needs.

3. Proposal Management

• Draft detailed proposals including scope, costs, and timelines.
• Secure internal approval as required.
• Send approved proposals to clients and align on target installation timelines.

4. Purchase Order and Invoicing

• Follow up with clients for purchase order release.
• Coordinate with internal teams for invoicing.
• Process initial payments and facilitate supplier coordination.

5. System Configuration and Preparation

• Confirm client requirements for branding, media, and process details.
• Request and prepare necessary equipment.
• Set up hardware and configure according to project needs.

6. Remote Setup and Testing

• Coordinate with technical partners or developers for remote configuration.
• Provide configuration files and client materials as needed.
• Support setup activities and conduct thorough system testing to ensure alignment with client requirements.

7. Pre-Installation Readiness Check

• Notify the client when the system is ready for installation.
• Confirm site readiness:
• Network setup and device connectivity
• Availability of required computers, monitors, and cables
• Proper environment preparation for installation

8. Installation and Handover

• Deliver and install equipment at the client site.
• Configure devices and connect them to the client’s network.
• Validate system operation with the client.
• Secure acknowledgment or delivery receipt upon successful installation.

9. Product Research and Development Support

• Research and source potential new products and technologies the company can offer.
• Provide insights from client needs and market trends to guide product development.
• Collaborate with the team in designing, testing, and improving new solutions.