Business Application Support Specialist

DEUGRO (Philippines), Inc.; Muntinlupa; On-site; PHP 500,000 - 700,000; Full time

Job summary

DEUGRO (Philippines), Inc. is seeking a CargoWise support specialist in Metro Manila to collaborate with stakeholders and ensure data quality for TMS activities.

The role focuses on CargoWise modules across Forwarding, Customs, Finance and Warehouse, handling tickets in KACE and developing work instructions. The candidate will organize recurring CargoWise tasks, support projects, and provide regular updates while applying strong Excel and Word skills and effective communication with internal

Qualifications

• Bachelor's degree or equivalent education.
• 2+ years' experience in CargoWise support functions (Forwarding/Customs/Warehouse/Finance modules).
• Design solutions independently and collaboratively.
• Strong Excel and Word skills in daily work.
• Freight forwarding knowledge is an advantage.

Responsibilities

• Collaborate with internal stakeholders to ensure data quality requirements are met.
• Support TMS-related matters with focus on CargoWise areas (Forwarding, Customs, Finance, Warehouse).
• Resolves and coordinates tickets in the customer ticketing system (KACE).
• Develop thorough CargoWise work instructions to guide users and customers.
• Organize and support regular tasks around CargoWise and TMS projects.
• Provide regular project updates and support cross-functional activities as needed.
• Raise tickets with the software provider when required.
• Comply with data quality metrics rules and audits.
• Maintain and edit documentation for support processes and compliance.

Skills

CargoWise support

Excel

Word

Communication

Teamwork

Self-motivation

Attention to detail

Shift work

English proficiency

Education

Bachelor's degree

Job description

Your tasks and responsibilities:

• Collaborate with internal stakeholders to ensure alignment with data quality requirements

• Supports all TMS-related matters, with the main focus on CargoWise areas:

• Forwarding
• Customs
• Finance
• Warehouse

• Resolves and coordinates tickets in the customer ticketing system (KACE)

• Develop a thorough understanding of CargoWise work instructions to effectively guide and support users and customers.

• Organizes and supports regular tasks around CargoWise

• Works on TMS-related projects

• Provides regularly scheduled project updates

• Supports cross-functional activities, as required

• Raises tickets with the software provider, as required

• Comply with data quality metrics compliance rules

• Maintain and edit documentation for support processes and compliance audits

Skills, knowledge and expertise:

• Successfully completed university degree or equivalent education

• 2 + years' experience in CargoWise support functions (Forwarding/Customs/Warehouse/Finance modules)

• Design solutions independently and collaboratively

• Apply strong Excel and Word skills in daily work

• Freight forwarding experience/knowledge is an advantage

• Ability to work using own initiative, prioritize workload accordingly and develop knowledge to apply data across multiple countries

• Self-motivated, team player, detail-oriented and organize

• Excellent communications skills with colleagues as well as external customers

• Willingness to work on shifts and during holidays/rest days if needed

• Good English skills