Channel Manager, Platform Management

Metropolitan Bank & Trust Company; Makati; On-site; PHP 900,000 - 1,700,000; Full time

Job summary

Metrobank is seeking a Channel Manager for Platform Management at its Ayala, Makati Card Center. You will drive platform performance through data analytics, customer journey optimization, budgeting, and vendor management.

You will collaborate with cross-functional teams to deliver data‑driven customer experiences while aligning with business and regulatory objectives.

Qualifications

• Bachelor’s degree in Business, Finance, or Information Technology.
• Certifications in UX, design thinking/human centered design, project management, agile process.
• At least 3 years relevant work experience in fintech, telco, FMCG, or banking set-up.
• With platform management, production/backroom support, or customer service experience.
• With good working relationship with colleagues and subordinates; no derogatory record.
• With background in participating in cross-functional teams.
• With good communication, presentation & negotiation skills.
• Can express thoughts systematically & clearly.
• Proficient in basic software skills (Excel, Powerpoint, Word, etc.)
• Familiarity with design thinking, agile delivery principles
• Critical thinker & problem solver
• Team player and collaborative
• Self-motivated with strong work ethics
• Adaptable and resourceful
• Knows conflict resolution
• Creative, thinks outside the box

Responsibilities

• Create, manages, and enhances analytics dashboards tracking digital usage, engagement, customer journeys, and operational KPIs. (e.g., user activity, incidents, & SLAs).
• Maps and documents assigned customer journeys across digital touchpoints in collaboration with channel managers.
• Provides data driven insights on user experience issues, delays, or bottlenecks affecting the end to end journey.
• Owns the budgeting and forecasting cycle for platform operations, enhancements, vendor costs, and analytics tools.
• Monitors vendor performance with SLAs, contracts, and service delivery standards.

Skills

Data analytics

Vendor management

Customer journey optimization

Excel

PowerPoint

Communication skills

Collaboration

Education

Bachelor’s degree in Business/Finance/IT

Certifications in UX/Design Thinking/PM/Agile

Tools

Excel

PowerPoint

Word

Job description

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Channel Manager, Platform Management

Job Summary

Drives the platform performance through data analytics, customer journey optimization, financial planning and vendor management. Ensures data-driven decision making, seamless customer experiences, efficient resource optimization and alignment with business and regulatory objectives.

Duties and Responsibilities:

• Create, manages, and enhances analytics dashboards tracking digital usage, engagement, customer journeys, and operational KPIs. (e.g., user activity, incidents, & SLAs).

• Maps and documents assigned customer journeys across digital touchpoints in collaboration with channel managers.

• Provides data driven insights on user experience issues, delays, or bottlenecks affecting the end to end journey.

• Owns the budgeting and forecasting cycle for platform operations, enhancements, vendor costs, and analytics tools.

• Monitors vendor performance with SLAs, contracts, and service delivery standards.

Qualifications:

• At least a Bachelor’s degree in Business, Finance, or Information Technology course

• Certifications in relevant topics (user experience, design thinking/human centered design, project management, agile process, etc.)

• At least 3 years relevant work experience in fintech, telco, FMCG, or banking set-up

• With platform management, production/backroom support, or customer service experience

• With good working relationship with colleagues and subordinates; no derogatory record

• With background in participating in cross-functional teams

• With good communication, presentation & negotiation skills

• Can express thoughts systematically & clearly

• Proficient in basic software skills (Excel, Powerpoint, Word, etc.)

• Familiarity with design thinking, agile delivery principles

• Critical thinker & problem solver

• Team player and collaborative

• Self-motivated with strong work ethics

• Adaptable and resourceful

• Knows conflict resolution

• Creative, thinks outside the box

Other Details:

Rank:Junior Officer

Unit:Consumer Business Sector / Digital & Business Transformation Department

Location: Metrobank Card Center, Ayala, Makati City