Banking CSR - Concentrix IT Park - Onsite - 6 Months BPO Exp

Gratitude Philippines; Cebu City; On-site; PHP 190,000 - 290,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career growth opportunities

Training and development

Hands-on experience in financial</name

Job summary

Gratitude Philippines is seeking a Banking CSR for Account Opening at Concentrix IT Park in Cebu. The role is onsite with shifting schedules and targets candidates with 6 months of BPO experience or higher.

Responsibilities include handling inquiries via phone, chat, and email, assisting with billing and account issues, and delivering exemplary customer service while meeting CSAT and productivity goals in a financial services environment.

Qualifications

• At least High School / Senior High School Graduate, College Undergraduate, or College Graduate
• Minimum 6 months BPO / Call Center experience required
• Good English communication skills
• Customer-focused and willing to work onsite in IT Park, Cebu
• Amenable to shifting schedule

Responsibilities

• Respond to customer inquiries about financial accounts and account opening via phone, chat, and email
• Assist with billing, transactions, and general account-related concerns
• Deliver accurate information and outstanding customer service
• Log all interactions and resolutions; work with internal teams to ensure timely issue resolution
• Consistently meet quality, productivity, and CSAT goals

Skills

Good English communication

Education

High School / Senior High School Graduate or College Undergraduate/Graduate

Job description

Banking CSR - Account Opening - Concentrix IT Park - Onsite - 6 Months BPO Exp

Location: Concentrix IT Park, Cebu - Onsite

Work Setup: Onsite - Shifting

Salary: Competitive + Benefits

About The Role:

Great opportunity for candidates with BPO experience! We are looking for Financial Customer Service Representatives to support Account Opening for banking / financial customers at Concentrix IT Park, Cebu. This role is open to High School graduates with at least 6 months BPO experience.

Job Details:

Role: Financial CSR - Account Opening

Location: Concentrix IT Park, Cebu - Onsite

Work Setup: Onsite

Salary: Competitive Salary + Benefits Package

Benefits:

• Competitive salary and career growth opportunities
• Supportive team culture with training and development
• Hands-on experience in the financial services industry

Responsibilities:

• Respond to customer inquiries about financial accounts and account opening via phone, chat, and email
• Assist with billing, transactions, and general account-related concerns
• Deliver accurate information and outstanding customer service
• Properly log all interactions and resolutionsWork with internal teams to ensure timely issue resolution
• Consistently meet quality, productivity, and CSAT goals

Qualifications:

• At least High School / Senior High School Graduate, College Undergraduate, or College Graduate
• Minimum 6 months BPO / Call Center experience required
• Good English communication skills
• Customer-focused and willing to work onsite in IT Park, Cebu
• Amenable to shifting schedule