BFSI Customer Support Team Lead

Alorica Inc.; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Alorica Inc. is seeking a customer support representative in Cebu City to handle phone-based inquiries, document records, and resolve questions about products or services. The role focuses on maintaining brand standards and assisting customers with sounding solutions.

The ideal candidate has at least 1 year in BFSI and 2 years in supervisory roles, with proficiency in Power BI, Verint, and Genesys. Strong communication and multitasking abilities are essential for success in a fast-paced

Qualifications

• Minimum 1 year of experience in BFSI sector.
• At least 2 years of supervisory experience.
• Proficient in call center management tools such as Power BI, Verint, Genesys.

Responsibilities

• Provide prompt resolution to customer inquiries with accurate information.
• Accurately document and update records in required systems.
• Understand programs, systems, and procedures relevant to the job.
• Generate fees and upsell where possible.
• Represent the highest standards of the brand.

Skills

Active listening

Communication skills

Multi-tasking

Problem solving

Attention to detail

Interpersonal skills

Adaptability

Positive attitude

PC proficiency

Education

High School Diploma

Tools

Power BI

Verint

Genesys

Job description

Alorica Inc. is seeking a customer support representative in Cebu City to handle phone-based inquiries, document records, and resolve questions about products or services. The role focuses on maintaining brand standards and assisting customers with sounding solutions.

The ideal candidate has at least 1 year in BFSI and 2 years in supervisory roles, with proficiency in Power BI, Verint, and Genesys. Strong communication and multitasking abilities are essential for success in a fast-paced