Branch Service Officer (GOA Branch)

City Savings Bank, Inc.; Goa; On-site; PHP 260,000 - 380,000; Full time

Job summary

City Savings Bank, Inc. is seeking a Branch Service Officer to oversee daily branch operations, manage cash and vault services, and ensure compliance with BSP rules and internal controls.

You will supervise tellering, cashiering, ATM management, support the branch sales team with account openings and maintenance, and uphold bank policies with a strong focus on risk management and customer service.

Qualifications

• Bachelor's degree required in accounting, business, finance, or related field.
• 1–5 years of experience in bank operations, cashiering, or supervisory role.
• Strong leadership, risk management, attention to detail, and customer service orientation.

Responsibilities

• Cash management as chief custodian of peso cash, foreign currencies, accountable forms, and vault operations.
• Directs daily tellering, cashiering, and ATM management.
• Prepares branch reports, resolves discrepancies, and follows BSP rules.
• Assists branch sales with account opening, maintenance, and customer service.

Skills

Leadership

Risk management

Attention to detail

Customer service

Education

Bachelor's degree in accounting, finance, or related field

Job description

As Branch Service Officer in a bank oversees daily branch operations, manages cash and vault services, and ensures compliance with financial regulations and internal controls.

Key Responsibilities

• Cash Management: Acts as the chief custodian of peso cash, foreign currencies, accountable forms, and vault operations.
• Operations Supervision: Directs daily activities for tellering, cashiering, and ATM management.
• Compliance and Reporting: Prepares branch reports, resolves discrepancies, and follows Bangko Sentral ng Pilipinas (BSP) rules.
• Sales Support: Assists the branch sales team with account opening, maintenance, and customer service.
• Ensures adherence to prescribed bank policies and procedures, internal control regulatory provisions provided by BSP, and proper maintenance and control of cash vault and vault facilities

Requirements and Qualifications

• Education: A bachelor’s degree in accounting, business management, finance, or a related course.
• Experience: Typically requires 1 to 5 years of experience in bank operations, cashiering, or a supervisory role depending on the bank tier (e.g., universal vs. rural banks).
• Skills: Strong leadership, risk management, attention to detail, and customer service orientation.