Branch Service Officer (GOA Branch)

City Savings Bank; Goa; On-site; PHP 279,000 - 469,000; Full time

Job summary

City Savings Bank is seeking a Branch Service Officer in the Philippines to oversee daily branch operations, manage cash and vault services, and ensure compliance with BSP rules and internal controls.

The role includes supervising tellering and cashiering activities, ATM management, and supporting the branch sales team with account opening and customer service. Strong leadership and attention to detail are essential for success in this role.

Qualifications

• Bachelor’s degree in accounting, business management, or finance.
• 1 to 5 years of experience in bank operations, cashiering, or supervisory roles.
• Strong leadership, risk management, attention to detail, and customer service orientation.

Responsibilities

• Cash management and vault operations oversight.
• Direct tellering, cashiering, and ATM management.
• Prepare branch reports and ensure BSP compliance.
• Support branch sales with account opening, maintenance, and customer service.
• Adhere to bank policies and internal controls.

Skills

Leadership

Risk management

Attention to detail

Customer service

Education

Accounting degree

Finance degree

Job description

As Branch Service Officer in a bank oversees daily branch operations, manages cash and vault services, and ensures compliance with financial regulations and internal controls.

Key Responsibilities

• Cash Management: Acts as the chief custodian of peso cash, foreign currencies, accountable forms, and vault operations.
• Operations Supervision: Directs daily activities for tellering, cashiering, and ATM management.
• Compliance and Reporting: Prepares branch reports, resolves discrepancies, and follows Bangko Sentral ng Pilipinas (BSP) rules.
• Sales Support: Assists the branch sales team with account opening, maintenance, and customer service.
• Ensures adherence to prescribed bank policies and procedures, internal control regulatory provisions provided by BSP, and proper maintenance and control of cash vault and vault facilities

Requirements and Qualifications

• Education: A bachelor’s degree in accounting, business management, finance, or a related course.
• Experience: Typically requires 1 to 5 years of experience in bank operations, cashiering, or a supervisory role depending on the bank tier (e.g., universal vs. rural banks).
• Skills: Strong leadership, risk management, attention to detail, and customer service orientation.