Branch Service Head - Ops & Growth Leader (Sta. Maria)

CBS China Bank Savings; Hagonoy; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

CBS China Bank Savings is seeking a Branch Service Head to manage day-to-day branch operations, ensuring policy adherence and strong internal controls. The role includes cross-selling bank products and leading the branch team to deliver exceptional customer service.

The candidate will oversee cash and deposit operations, internal controls, marketing activities, people development, and administrative duties, with a focus on compliance and smooth branch functioning.

Qualifications

• Must have strong interpersonal and customer service skills.
• Ability to supervise and develop branch staff.
• Experience with branch operations and controls is preferred.
• Knowledge of bank policies and procedures for branch operations is required.

Responsibilities

• Oversee cash management functions at the branch.
• Supervise deposit operations and teller functions.
• Ensure internal control and compliance are observed.
• Support marketing of bank products and cross-selling.
• Manage and develop branch staff; handle administrative tasks.

Skills

Customer service orientation

People supervision

Cross-functional collaboration

Education

Bachelor's degree (4-year)

Job description

CBS China Bank Savings is seeking a Branch Service Head to manage day-to-day branch operations, ensuring policy adherence and strong internal controls. The role includes cross-selling bank products and leading the branch team to deliver exceptional customer service.

The candidate will oversee cash and deposit operations, internal controls, marketing activities, people development, and administrative duties, with a focus on compliance and smooth branch functioning.