Branch Operations & Customer Experience Leader

CBS China Bank Savings; Olongapo; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

CBS China Bank Savings in the Philippines seeks a Branch Service Head to oversee daily branch operations, ensuring adherence to bank policies and internal controls, and supporting marketing through cross-selling.

The role focuses on cash management, deposit operations, internal control/compliance, marketing, people development, and administration, with leadership responsibilities and a hands-on approach to supervising staff.

Qualifications

• Experience in bank branch operations.
• Strong knowledge of cash handling and deposit operations.
• Proven ability to lead teams and develop staff.
• Experience supporting marketing through cross-selling.

Responsibilities

• Oversee daily branch operations and staff supervision.
• Ensure adherence to bank policies and internal controls.
• Manage cash handling, deposits, and reconciliation processes.
• Support marketing initiatives through cross-selling and customer engagement.

Skills

Branch operations

Cash management

People management

Cross-selling

Job description

CBS China Bank Savings in the Philippines seeks a Branch Service Head to oversee daily branch operations, ensuring adherence to bank policies and internal controls, and supporting marketing through cross-selling.

The role focuses on cash management, deposit operations, internal control/compliance, marketing, people development, and administration, with leadership responsibilities and a hands-on approach to supervising staff.