Branch Operations & Customer Experience Lead

CBS China Bank Savings; Olongapo; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

CBS China Bank Savings in the Philippines is seeking a Branch Service Head to oversee daily branch operations, ensure adherence to bank policies and internal controls, and support marketing through cross-selling.

The role emphasizes cash management, deposit operations, internal control/compliance, marketing, people development, and administration, with leadership responsibilities and a hands-on approach to supervising staff.

Responsibilities

• Oversee daily branch operations and ensure compliance with bank policies and internal controls.
• Support marketing efforts through cross-selling and customer service excellence.
• Provide leadership, supervise staff, and develop people within the branch.

Job description

CBS China Bank Savings in the Philippines is seeking a Branch Service Head to oversee daily branch operations, ensure adherence to bank policies and internal controls, and support marketing through cross-selling.

The role emphasizes cash management, deposit operations, internal control/compliance, marketing, people development, and administration, with leadership responsibilities and a hands-on approach to supervising staff.