Branch Service Head (EDSA Grand, Quezon City)

CBS China Bank Savings; Quezon City; On-site; PHP 650,000 - 900,000; Full time

Job summary

CBS China Bank Savings in Quezon City is seeking a Branch Service Head to oversee daily branch operations, ensure compliance with bank policies, and support the Branch Head in achieving service quality and sales targets.

The role focuses on cash management, deposits, internal control, marketing, people development, and administrative duties, requiring strong customer service and leadership to supervise staff.

Qualifications

• Must be a college graduate of any 4 year course, preferably business course.
• Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.
• With extensive knowledge in bank policies and procedures for branch operations.
• Customer service oriented and able to supervise people.

Responsibilities

• Cash Management Functions
• Deposit Operations Functions
• Internal Control and Compliance Functions
• Marketing Functions
• People Management & Development Functions
• Administrative Functions

Skills

Customer service

People supervision

Marketing cross-selling

Operational excellence

Education

Bachelor’s degree in any 4-year course

Job description

Branch Service Head oversees the day-to-day operations of the branch. He/She ensures that branch operations adhere to the bank policies and procedures and the internal control is observed at all times. He/She assist the Branch Head in marketing through cross-selling of bank products and services.

As a Branch Service Head, she will be responsible for the following:

1. Cash Management Functions


2. Deposit Operations Functions


3. Internal Control and Compliance Functions


4. Marketing Functions


5. People Management & Development Functions


6. Administrative Functions

QUALIFICATIONS:

• Must be a college graduate of any 4 year course, preferably business course


• Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.


• With extensive knowledge in bank policies and procedures for branch operations


• Customer service oriented and able to supervise people.