Branch Service Head (Sta. Maria, Bulacan)

CBS China Bank Savings; Hagonoy; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

CBS China Bank Savings is seeking a Branch Service Head to manage day-to-day branch operations, ensuring policy adherence and strong internal controls. The role includes cross-selling bank products and leading the branch team to deliver exceptional customer service.

The candidate will oversee cash and deposit operations, internal controls, marketing activities, people development, and administrative duties, with a focus on compliance and smooth branch functioning.

Qualifications

• Must have strong interpersonal and customer service skills.
• Ability to supervise and develop branch staff.
• Experience with branch operations and controls is preferred.
• Knowledge of bank policies and procedures for branch operations is required.

Responsibilities

• Oversee cash management functions at the branch.
• Supervise deposit operations and teller functions.
• Ensure internal control and compliance are observed.
• Support marketing of bank products and cross-selling.
• Manage and develop branch staff; handle administrative tasks.

Skills

Customer service orientation

People supervision

Cross-functional collaboration

Education

Bachelor's degree (4-year)

Job description

Branch Service Head oversees the day-to-day operations of the branch. He/She ensures that branch operations adhere to the bank policies and procedures and the internal control is observed at all times. He/She assist the Branch Head in marketing through cross-selling of bank products and services.

As a Branch Service Head, she will be responsible for the following:

• Cash Management Functions
• Deposit Operations Functions
• Internal Control and Compliance Functions
• Marketing Functions
• People Management & Development Functions
• Administrative Functions

Qualifications

Must be a college graduate of any 4 year course, preferably business course

Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.

With extensive knowledge in bank policies and procedures for branch operations

Customer service oriented and able to supervise people.