Branch Operations & Service Leader

China Bank PH; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

China Bank PH is seeking a Service Manager to lead daily branch operations, ensure compliance, and drive exceptional client service within a fast-paced banking environment.

You will oversee New Accounts, Accounting, and Investment sections, support marketing through cross-selling and ensure staff fully understand product offerings to meet branch targets. Isabela, Roxas location preferred.

Qualifications

• Bachelor's/College Degree required.
• 3-4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures
• Manage operational efficiency in New Accounts, Accounting, and Investment sections
• Support marketing efforts by cross-selling bank products and services
• Ensure staff members understand product offerings to meet client needs and achieve branch targets
• Coordinate with support units and other branches to maintain compliance with bank standards

Skills

Interpersonal skills

Leadership abilities

Marketing skills

Persuasion

Service Quality Management

Microsoft Office

Education

Bachelor's/College Degree

Tools

Microsoft Office

Job description

China Bank PH is seeking a Service Manager to lead daily branch operations, ensure compliance, and drive exceptional client service within a fast-paced banking environment.

You will oversee New Accounts, Accounting, and Investment sections, support marketing through cross-selling and ensure staff fully understand product offerings to meet branch targets. Isabela, Roxas location preferred.