Branch Service Manager: Lead Operations & Customer Growth

Chinabank PH; San Lorenzo; On-site; PHP 600,000 - 900,000; Full time

Job summary

Chinabank PH is seeking a Service Manager to lead the branch, ensuring efficient operations and delivering exceptional client service in a fast-paced banking environment. The role balances operational excellence with strong customer engagement and compliance.

You will oversee daily branch operations, support marketing initiatives, and drive branch performance while maintaining staff development. Strong leadership and product knowledge are essential.

Qualifications

• Bachelor’s/College Degree holder
• 3–4 years in branch banking operations
• Strong persuasion and marketing skills
• Service Quality Management expertise
• Excellent interpersonal and leadership abilities
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff members understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Leadership

Customer service

Marketing skills

Persuasion

Interpersonal skills

Education

Bachelor’s/College Degree

Tools

Microsoft Office

Job description

Chinabank PH is seeking a Service Manager to lead the branch, ensuring efficient operations and delivering exceptional client service in a fast-paced banking environment. The role balances operational excellence with strong customer engagement and compliance.

You will oversee daily branch operations, support marketing initiatives, and drive branch performance while maintaining staff development. Strong leadership and product knowledge are essential.