Branch Operations Reliever & Compliance Specialist

Security Bank Corporation; Antique; On-site; PHP 300,000 - 420,000; Full time

Job summary

Security Bank Corporation in the Philippines is seeking a Branch Operations Officer to serve as a universal operations support resource across the Antique area. You will fill in temporary vacancies, provide quality service to clients, and help maintain smooth branch daily operations.

You will conduct spot-checks on CIV, ATM-CIV, Teller’s Checks, and COCOI & Numbered forms, monitor adherence to policies, and support risk management while delivering responsive service to customers.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years of branch banking operations experience.
• Deep knowledge of branch operations and bank policies/procedures.
• Strong risk management and customer-service orientation.
• Good judgment, interpersonal skills, selling and negotiation abilities, and problem-solving.
• Willing to be part of relieving pool within Antique.

Responsibilities

• Acts as the reliever for Branch Channel Manager, Branch Service Officer, Customer Advisor, or Teller to ensure prompt service within approved policies.
• Performs spot-checks on lean branches, CIV, ATM-CIV, Teller’s Cash and COI, and accountability forms to ensure compliance with procedures.
• Monitors day-to-day operations to prevent lapses and exceptions in branches.

Skills

Reliever pool operations

Risk management

Customer orientation

Judgment and interpersonal skills

Selling and negotiation

Problem-solving

Branch operations knowledge

Education

Bachelor’s Degree

Job description

Security Bank Corporation in the Philippines is seeking a Branch Operations Officer to serve as a universal operations support resource across the Antique area. You will fill in temporary vacancies, provide quality service to clients, and help maintain smooth branch daily operations.

You will conduct spot-checks on CIV, ATM-CIV, Teller’s Checks, and COCOI & Numbered forms, monitor adherence to policies, and support risk management while delivering responsive service to customers.