Branch Operations Officer (Antique)

Security Bank Corporation; Antique; On-site; PHP 300,000 - 420,000; Full time

Job summary

Security Bank Corporation in the Philippines is seeking a Branch Operations Officer to serve as a universal operations support resource across the Antique area. You will fill in temporary vacancies, provide quality service to clients, and help maintain smooth branch daily operations.

You will conduct spot-checks on CIV, ATM-CIV, Teller’s Checks, and COCOI & Numbered forms, monitor adherence to policies, and support risk management while delivering responsive service to customers.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years of branch banking operations experience.
• Deep knowledge of branch operations and bank policies/procedures.
• Strong risk management and customer-service orientation.
• Good judgment, interpersonal skills, selling and negotiation abilities, and problem-solving.
• Willing to be part of relieving pool within Antique.

Responsibilities

• Acts as the reliever for Branch Channel Manager, Branch Service Officer, Customer Advisor, or Teller to ensure prompt service within approved policies.
• Performs spot-checks on lean branches, CIV, ATM-CIV, Teller’s Cash and COI, and accountability forms to ensure compliance with procedures.
• Monitors day-to-day operations to prevent lapses and exceptions in branches.

Skills

Reliever pool operations

Risk management

Customer orientation

Judgment and interpersonal skills

Selling and negotiation

Problem-solving

Branch operations knowledge

Education

Bachelor’s Degree

Job description

The Role

As a Branch Operations Officer, you will act as a universal operations support officer of the branches within the area. You will act as a manpower pool in filling in temporary vacancies of officers in branches and providing quality service to the clients. You will perform spot-checking on Cash in Vault (CIV), ATM, Teller’s Checks, and Other Cash Items (COCI) & Numbered forms for Lean Branches.

How you will contribute

• Performs as a reliever of Branch Channel Manager (BCM), Branch Service Officer (BSO), Customer Advisor (CA), or Teller in service operations, credit and control, financials and administrative, branch support, compliance, and control, sales and marketing to ensure prompt and efficient service delivery in compliance with service standards of the Bank
• Conducts spot-checking on lean branches, surprise count of CIV, ATM-CIV, and Teller’s Cash & COCI, and monthly count of accountable forms to ensure compliance and adherence to prescribed policies and procedures, internal controls, regulatory provisions of government and private agencies
• Monitors overall day-to-day operations following policies and procedures to ensure that no operational lapses/exceptions in any branch

What we’re looking for

• Graduate of any Bachelor’s Degree course
• Must have a minimum of 3 years of branch banking operations
• Should have in-depth knowledge of overall branch operations as well as the Bank’s policies and procedures
• Should possess strong risk management skills and good customer orientation
• Must exercise good judgment, good interpersonal and human relations skills, selling and negotiation skills, and problem-solving skills
• Willing to be a relieving pool within Antique

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Start your BetterBanking career with us today.