Operations Officer (Reliever / Pool) - For Bulacan / Nueva Ecija Area

Security Bank Corporation; Bulacan; On-site; PHP 300,000 - 540,000; Full time

Job summary

Security Bank Corporation is seeking a Branch Operations Officer to act as a universal operations support specialist across branches in the area, filling temporary vacancies and ensuring quality service to clients.

The role performs spot-checks on Civil Vault, ATMs, Teller’s Checks, and COCI forms, while monitoring daily operations to prevent lapses and ensure adherence to internal controls and government regulations.

Qualifications

• Bachelor’s degree required.
• Minimum of 3 years in branch banking operations.
• In-depth knowledge of branch operations and bank policies.
• Strong risk management and customer orientation required.
• Good judgment, interpersonal and negotiation skills, and problem-solving ability.

Responsibilities

• Serve as universal operations support across branches and fill temporary vacancies.
• Perform spot-checks on CIV, ATM, Teller’s Checks, and COCI & numbered forms for lean branches.
• Monitor day-to-day operations to prevent lapses and ensure compliance with internal controls and regulations.
• Support service delivery in operations, credit and control, financials and administrative tasks, and branch support.

Skills

Customer orientation

Risk management

Interpersonal skills

Negotiation skills

Problem solving

Good judgment

Education

Bachelor’s degree

Job description

As a Branch Operations Officer, you will act as a universal operations support officer of the branches within the area. You will act as a manpower pool in filling in temporary vacancies of officers in branches and provides quality service to the clients. You will perform spot-checking on Cash in Vault (CIV), ATM, Teller’s Checks, and Other Cash Items (COCI) & Numbered forms for Lean Branches.

How you will contribute

Performs as a reliever of Branch Channel Manager (BCM), Branch Service Officer (BSO), Customer Advisor (CA) or Teller in service operations, credit and control, financials and administrative, branch support, compliance and control, sales and marketing to ensure prompt and efficient service delivery in compliance with service standards of the Bank

Conducts spot-checking on lean branches, surprise count of CIV, ATM-CIV, and Teller’s Cash & COCI, and monthly count of accountable forms to ensure compliance and adherence to prescribed policies and procedures, internal controls, regulatory provisions of government and private agencies

Monitors overall day to day operations following policies and procedures to ensure that no operational lapses/exceptions in any branch

What we’re looking for

• Graduate of any Bachelor’s Degree course
• Must have a minimum of 3 years of branch banking operations
• Should have in-depth knowledge of overall branch operations as well as the Bank’s policies and procedures
• Should possess strong risk management skills and good customer orientation
• Must exercise good judgment, good interpersonal and human relation skills, selling and negotiation skills, and problem-solving skills

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”