Branch Operations Officer (Cebu)

Security Bank; Cebu City; Vor Ort; PHP 240.000 - 420.000; Vollzeit

Zusammenfassung

Security Bank is seeking an Operations Officer for Cebu It Park Branch, Cebu City, Philippines. You will act as a universal operations support officer across branches, filling in temporary vacancies and ensuring high-quality client service.

Responsibilities include reliever duties for BCM/BSO/CA/Teller roles, conducting spot-checks on CIV/ATM-CIV/COCI, and monitoring daily operations to enforce policies and controls. Strong risk management and customer orientation are required.

Qualifikationen

• Graduate of any Bachelor’s Degree course.
• Minimum 2–3 years of branch banking operations experience.
• Strong risk management skills and good customer orientation.

Aufgaben

• Acts as a reliever for BCM/BSO/CA/Teller to ensure prompt service in operations and compliance.
• Performs spot-checks on lean branches and counts of CIV, ATM-CIV, Teller’s Cash & COCI, and accountable forms.
• Monitors day-to-day operations to prevent lapses and ensure policy compliance.

Kenntnisse

Branch operations

Risk management

Customer orientation

Interpersonal skills

Selling and negotiation

Problem-solving

Ausbildung

Bachelor’s degree

Jobbeschreibung

Cebu It Park Branch, Cebu City, Cebu, Philippines ..+ 2

3 - 5 Years

Job Description

The Role

As an Operations Officer ,you will act as a universal operations support officer of the branches within the area. You will act as a manpower pool in filling in temporary vacancies of officers in branches and provides quality service to the clients. You will perform spot-checking on Cash in Vault (CIV), ATM, Teller’s Checks, and Other Cash Items (COCI) & Numbered forms for Lean Branches.

How you will contribute

• Performs as a reliever of Branch Channel Manager (BCM), Branch Service Officer (BSO), Customer Advisor (CA) or Teller in service operations, credit and control, financials and administrative, branch support, compliance and control, sales and marketing to ensure prompt and efficient service delivery in compliance with service standards of the Bank
• Conducts spot-checking on lean branches, surprise count of CIV, ATM-CIV, and Teller’s Cash & COCI, and monthly count of accountable forms to ensure compliance and adherence to prescribed policies and procedures, internal controls, regulatory provisions of government and private agencies
• Monitors overall day to day operations following policies and procedures to ensure that no operational lapses/exceptions in any branch

What we’re looking for

• Graduate of any Bachelor’s Degree course
• Must have a minimum of 2-3 years of branch banking operations
• Should have in-depth knowledge of overall branch operations as well as the Bank’s policies and procedures
• Should possess strong risk management skills and good customer orientation
• Must exercise good judgment, good interpersonal and human relation skills, selling and negotiation skills, and problem-solving skills

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Job Snapshot

Updated Date

17-08-2026

Job ID

JOB4354

Location

Location Cebu It Park Branch, Cebu City, Cebu, Philippines ..+ 2