Branch Operations Officer (Bacolod)

Security Bank; Canlandog; On-site; PHP 420,000 - 640,000; Full time

Job summary

Security Bank is seeking an Operations Officer in Bacolod to provide universal operations support across branches in the area. You will fill temporary vacancies and ensure quality service to clients, performing spot-checks on CIV, ATM, COCI, and form counts for lean branches.

You will relieve BCM/BSO/CA or Teller in service operations and monitor daily processes to ensure compliance with bank policies and controls.

Qualifications

• Bachelor's degree required.
• Minimum 2–3 years in branch banking operations.
• Strong knowledge of branch operations and bank policies/procedures.
• Good risk management skills and customer orientation.
• Solid judgment, interpersonal and negotiation skills, problem-solving abilities.

Responsibilities

• Relieve BCM/BSO/CA or Teller in service operations, credit and control, and branch support across branches.
• Conduct spot-checks on CIV, ATM-CIV, Teller’s Cash and COCI, and form counts for lean branches.
• Monitor day-to-day operations to prevent lapses or exceptions in any branch.

Skills

Branch operations knowledge

Risk management

Customer focus

Education

Bachelor's Degree

Job description

Bacolod - The Upper East Branch, Bacolod, Negros Occidental, Philippines ..+ 3

Job Description

The Role

As an Operations Officer ,you will act as a universal operations support officer of the branches within the area. You will act as a manpower pool in filling in temporary vacancies of officers in branches and provides quality service to the clients. You will perform spot-checking on Cash in Vault (CIV), ATM, Teller’s Checks, and Other Cash Items (COCI) & Numbered forms for Lean Branches.

How you will contribute

• Performs as a reliever of Branch Channel Manager (BCM), Branch Service Officer (BSO), Customer Advisor (CA) or Teller in service operations, credit and control, financials and administrative, branch support, compliance and control, sales and marketing to ensure prompt and efficient service delivery in compliance with service standards of the Bank
• Conducts spot-checking on lean branches, surprise count of CIV, ATM-CIV, and Teller’s Cash & COCI, and monthly count of accountable forms to ensure compliance and adherence to prescribed policies and procedures, internal controls, regulatory provisions of government and private agencies
• Monitors overall day to day operations following policies and procedures to ensure that no operational lapses/exceptions in any branch

What we’re looking for

• Graduate of any Bachelor’s Degree course
• Must have a minimum of 2-3 years of branch banking operations
• Should have in-depth knowledge of overall branch operations as well as the Bank’s policies and procedures
• Should possess strong risk management skills and good customer orientation
• Must exercise good judgment, good interpersonal and human relation skills, selling and negotiation skills, and problem-solving skills

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Start your BetterBanking career with us today.

Job Snapshot

Updated Date

26-08-2026

Job ID

JOB3243

Location

Location Bacolod - The Upper East Branch, Bacolod, Negros Occidental, Philippines ..+ 3