Branch Operations Lead: Service & Compliance Excellence

HR Primo Management Services; Davao City; On-site; PHP 350,000 - 520,000; Full time

Job summary

HR Primo Management Services is seeking a Branch Operations Supervisor to oversee day-to-day pawnshop branch operations, ensuring efficient service, policy compliance, and achievement of branch targets. You will monitor activities, support staff, and address day-to-day operational concerns.

The role requires 2+ years in branch operations with supervisory experience and strong leadership, communication, and problem-solving skills.

Qualifications

• Minimum 2 years of experience in branch operations or related industry.
• Prior supervisory experience in branch, retail, or financial services.
• Experience in pawnshop, retail banking, or financial services is an advantage.
• Strong leadership, analytical and problem-solving skills.
• Good communication and customer service skills.
• Willing to work on-site to support branch operations.

Responsibilities

• Supervise and monitor daily operations of the assigned pawnshop branch.
• Monitor branch performance in lending, appraisal, redemption, and sales activities.
• Ensure proper implementation of company policies, procedures, and internal controls.
• Monitor cash handling, documentation, inventory, and other branch operational activities.
• Conduct regular performance monitoring and provide feedback to branch personnel.
• Coach and guide staff to improve productivity, service quality, and operational efficiency.
• Identify operational issues and coordinate appropriate corrective actions.
• Review branch reports and ensure accurate and timely submission of required reports.
• Ensure compliance with company standards and applicable regulatory requirements.
• Coordinate with Head Office and other departments regarding branch concerns and operational support.
• Assist in training and onboarding of branch personnel.
• Maintain a high level of customer service and operational consistency within the branch.

Skills

Leadership

Team supervision

Problem solving

Communication

Customer service

Job description

HR Primo Management Services is seeking a Branch Operations Supervisor to oversee day-to-day pawnshop branch operations, ensuring efficient service, policy compliance, and achievement of branch targets. You will monitor activities, support staff, and address day-to-day operational concerns.

The role requires 2+ years in branch operations with supervisory experience and strong leadership, communication, and problem-solving skills.