Multi-Branch Operations Leader – Pawnshop & Retail Finance

HR Primo Management Services; Laguna; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

HR Primo Management Services in Laguna seeks an Area Operations Manager to oversee multiple pawnshop branches in Laguna. You will drive efficiency, enforce company policies, and support branch teams to meet targets and safeguard profitability.

The role requires hands-on leadership, regular branch visits, coaching, performance reviews, and close coordination with head office to ensure compliance, strong controls, and consistent service quality. Willingness to travel is essential.

Qualifications

• Minimum 3–5 years in branch operations, retail finance, or pawnshop services.

Responsibilities

• Supervise and monitor daily operations of assigned pawnshop branches.
• Ensure achievement of operational targets across lending, appraisal, redemption, and sales activities.
• Conduct regular branch visits and performance evaluations.
• Enforce company policies, internal controls, and regulatory compliance.
• Identify operational issues and implement corrective action plans.
• Provide coaching and support to branch supervisors and staff.
• Analyze branch performance reports and recommend improvements.
• Coordinate with head office departments for operational support and concerns.
• Support training initiatives and capability development of branch personnel.
• Maintain service quality and operational consistency across all branches.

Skills

Leadership

Team management

Coaching

Analytical thinking

Travel willingness

Job description

HR Primo Management Services in Laguna seeks an Area Operations Manager to oversee multiple pawnshop branches in Laguna. You will drive efficiency, enforce company policies, and support branch teams to meet targets and safeguard profitability.

The role requires hands-on leadership, regular branch visits, coaching, performance reviews, and close coordination with head office to ensure compliance, strong controls, and consistent service quality. Willingness to travel is essential.