Area Operations Manager (Luzon)

HR Primo Management Services; Metro Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

HR Primo Management Services in the Philippines is seeking an Area Operations Manager (Central & NCR) to oversee multiple pawnshop branch operations, improve efficiency, ensure compliance, and drive overall area profitability.

The role focuses on coaching branch teams, maintaining service quality, and implementing operational standards, with regular travel to assigned branches across the Central and NCR regions.

Qualifications

• 3–5 years of experience in branch operations, retail finance, or pawnshop services.
• Prior supervisory experience in multi-branch management is required.
• Experience in pawnshop, retail banking, or financial services is an advantage.
• Strong leadership and team management skills.

Responsibilities

• Supervise and monitor daily operations of assigned pawnshop branches.
• Ensure achievement of operational targets across lending, appraisal, redemption, and sales activities.
• Conduct regular branch visits and performance evaluations.
• Enforce company policies, internal controls, and regulatory compliance.
• Identify operational issues and implement corrective action plans.
• Provide coaching and support to branch supervisors and staff.
• Analyze branch performance reports and recommend improvements.
• Coordinate with head office departments for operational support and concerns.
• Support training initiatives and capability development of branch personnel.
• Maintain service quality and operational consistency across all branches.

Skills

Leadership

Supervisory experience

Travel readiness

Analytical skills

Tools

Cash handling

Compliance knowledge

Job description

The Area Operations Manager (Central & NCR area) is responsible for overseeing multiple branch operations, ensuring efficiency, compliance, and achievement of business targets. The role focuses on improving branch performance, implementing operational standards, and developing branch teams to drive overall area profitability.

Key Responsibilities

• Supervise and monitor daily operations of assigned pawnshop branches.

• Ensure achievement of operational targets across lending, appraisal, redemption, and sales activities.

• Conduct regular branch visits and performance evaluations.

• Enforce company policies, internal controls, and regulatory compliance.

• Identify operational issues and implement corrective action plans.

• Provide coaching and support to branch supervisors and staff.

• Analyze branch performance reports and recommend improvements.

• Coordinate with head office departments for operational support and concerns.

• Support training initiatives and capability development of branch personnel.

• Maintain service quality and operational consistency across all branches.

Qualifications

• At least 3–5 years of experience in branch operations, retail finance, or pawnshop services.

• Prior supervisory experience in multi-branch management is required.

• Experience in pawnshop, retail banking, or financial services industry is an advantage.

• Strong leadership and team management skills with ability to coach and develop staff.

• Knowledge of operational controls, cash handling, and compliance standards.

• Training in operations management, compliance, or leadership is an advantage.

• Strong analytical, problem-solving, and decision‑making skills.

• Willing to travel regularly to assigned branches.