Branch Operations Lead – Retail Banking

QUEEN CITY DEVELOPMENT BANK, INC.; Dumangas; On-site; PHP 280,000 - 420,000; Full time

Job summary

QUEEN CITY DEVELOPMENT BANK, INC. seeks a Branch Operations Officer for its Dumangas, Iloilo branch. The role ensures smooth daily branch operations, compliance with banking rules, and support for customers and staff to deliver excellent service.

The ideal candidate has retail banking operations or branch management experience, strong organizational skills, and a keen eye for accuracy and confidentiality. The position is full-time and based on-site in Dumangas.

Qualifications

• College degree in business administration, finance, or related field is preferred.
• A resident of Dumangas, Iloilo.
• Proven experience in retail banking operations or branch management, ideally within a development or commercial bank.
• Strong knowledge of banking products, services, and regulatory requirements.
• Excellent organizational and time management skills with the ability to multitask in a fast-paced environment.
• Strong supervisory and leadership abilities with excellent communication skills.
• Keen attention to detail and commitment to accuracy in financial transactions.
• Ability to work collaboratively with diverse teams and manage customer interactions professionally.
• Demonstrated commitment to maintaining confidentiality and data security standards.
• Flexibility to work extended hours during peak periods as required.

Responsibilities

• Oversee and coordinate daily branch operations, including cash management, teller reconciliation, and vault security procedures.
• Monitor branch performance metrics and ensure adherence to operational targets and quality standards.
• Ensure compliance with banking regulations, internal policies, and procedural guidelines at all times.
• Train, supervise and support branch staff to maintain high levels of customer service and operational efficiency.
• Process and verify customer transactions, including account openings, fund transfers, and loan applications.
• Manage branch inventory, including cash supplies, stationery, and banking forms.

Skills

Retail banking operations

Branch management

Regulatory knowledge

Customer service

Time management

Communication skills

Data security

Attention to detail

Education

College degree in business administration

Finance or related field

Job description

QUEEN CITY DEVELOPMENT BANK, INC. seeks a Branch Operations Officer for its Dumangas, Iloilo branch. The role ensures smooth daily branch operations, compliance with banking rules, and support for customers and staff to deliver excellent service.

The ideal candidate has retail banking operations or branch management experience, strong organizational skills, and a keen eye for accuracy and confidentiality. The position is full-time and based on-site in Dumangas.