Branch Channel & Operations Lead

Chinabank PH; New Lucena; On-site; PHP 300,000 - 540,000; Full time

Job summary

Chinabank PH in Iloilo's New Lucena is seeking a Channel Manager to oversee branch operations, ensuring accuracy, professionalism, and care in every transaction. You will empower the team to understand and promote our products to better serve clients and achieve branch goals.

You will report to the Branch Head and collaborate with Tellers, Officers, and support teams across the bank, making cooperation and communication essential to daily success. Strong compliance and people skills are required.

Qualifications

• At least 2 years of experience in branch banking operations.
• Strong persuasion and marketing skills.
• Solid grasp of compliance requirements and regulatory standards.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage day-to-day cash operations and over-the-counter transactions across currencies.
• Guide and support branch staff to ensure compliance and operational excellence.
• Drive marketing and sales by cross-selling bank products to clients.
• Coordinate with other branches to ensure seamless processes and quality service.

Skills

Operations management

Client servicing

Cross-selling

Team leadership

Tools

Banking software

Job description

Chinabank PH in Iloilo's New Lucena is seeking a Channel Manager to oversee branch operations, ensuring accuracy, professionalism, and care in every transaction. You will empower the team to understand and promote our products to better serve clients and achieve branch goals.

You will report to the Branch Head and collaborate with Tellers, Officers, and support teams across the bank, making cooperation and communication essential to daily success. Strong compliance and people skills are required.