Branch OIC & Operations Leader

Quezon Capital Rural Bank Inc.; Lucena; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Additional leave

Company Christmas gift

Company events

Life insurance

Opportunities for promotion

Promotion to permanent employee

Job summary

Quezon Capital Rural Bank Inc. in Lucena is seeking a Branch Services Officer to support the Branch Manager in daily operations, cash handling, deposits and withdrawals, and compliance with banking rules.

You will supervise tellers, assist in loan processing, and ensure security, data protection, and strict AMLA/KYC adherence while delivering excellent customer service to clients and the community.

Qualifications

• Bachelor's degree in a relevant field with knowledge of branch operations.
• 3–5 years in branch banking with 1–2 years in supervision.
• Strong cash management, loan processing, and regulatory knowledge.
• Experience in risk management, AMLA, and KYC adherence.

Responsibilities

• Assist in managing daily branch operations including cash handling and reconciliations.
• Supervise cash operations, vault procedures, and dual-control measures.
• Monitor transactions, review documents, and ensure compliance with policies.
• Support loan applications as part of the Branch Loan Committee.
• Uphold AMLA, KYC, BSP regulations and data protection protocols.
• Address customer concerns and lead branch operations staff with coaching.

Skills

Cash handling

AML/KYC compliance

Leadership

Analytical skills

Customer service

Education

Banking & Finance degree

Accounting degree

Business Admin degree

Economics degree

Tools

MS Office (Excel/Word)

Core banking systems

Transaction monitoring systems

Job description

Quezon Capital Rural Bank Inc. in Lucena is seeking a Branch Services Officer to support the Branch Manager in daily operations, cash handling, deposits and withdrawals, and compliance with banking rules.

You will supervise tellers, assist in loan processing, and ensure security, data protection, and strict AMLA/KYC adherence while delivering excellent customer service to clients and the community.