Branch Operations Lead: Growth, Compliance & Service

Chinabank PH; Candelaria; On-site; PHP 600,000 - 850,000; Full time

Job summary

Chinabank PH is seeking a Service Manager to lead branch operations and ensure efficiency and exceptional service across the network. The role focuses on balancing regulatory compliance with proactive customer engagement while supporting product offerings.

Ideal candidates have 3–4 years in branch operations, strong leadership, and proficiency with MS Office to coordinate teams and drive cross-selling strategies in a fast-paced banking environment.

Qualifications

• 3–4 years in branch operations or similar banking roles.
• Experience leading teams and driving performance.
• Proficient in MS Office for coordination and reporting.

Responsibilities

• Lead branch operations to ensure efficiency and service excellence.
• Balance compliance with customer engagement and product offerings.
• Drive branch performance across accounts and investments.

Skills

Leadership

Customer engagement

Cross-selling

Team coordination

Tools

MS Office

Job description

Chinabank PH is seeking a Service Manager to lead branch operations and ensure efficiency and exceptional service across the network. The role focuses on balancing regulatory compliance with proactive customer engagement while supporting product offerings.

Ideal candidates have 3–4 years in branch operations, strong leadership, and proficiency with MS Office to coordinate teams and drive cross-selling strategies in a fast-paced banking environment.