Branch Operations & Growth Leader

DigiPlus Interactive Corp.; Pangasinan; On-site; PHP 500,000 - 800,000; Full time

Job summary

DigiPlus Interactive Corp. is seeking an experienced Operations Manager to oversee daily branch activities in Pangasinan.

You will manage staff schedules, develop SOPs, ensure regulatory compliance, and drive customer satisfaction through effective service and issue resolution. You will also lead sales initiatives, identify new business opportunities, and monitor financial performance to optimize profitability.

Qualifications

• 5+ years of experience in operations or similar field, 3+ years in a supervisory/managerial role.
• Bachelor's Degree in Management, Marketing, or Accounting.
• Attention to detail and strong written/verbal communication.
• Strong organizational skills and integrity.
• Business and strategic planning abilities.
• Knowledge in hiring, training, coaching, and performance management.
• Computer literate and proficient in basic software.

Responsibilities

• Oversee day-to-day branch operations for smooth and efficient functioning.
• Manage staff schedules and allocate resources for optimal coverage.
• Develop and implement SOPs to improve performance and efficiency.
• Ensure compliance with laws, regulations, and company policies.
• Deliver prompt, exceptional customer service per company standards.
• Resolve customer issues and escalate complex cases when needed.
• Monitor customer feedback and drive improvements in satisfaction.
• Develop and execute sales strategies to meet branch targets.
• Identify new business opportunities and market trends.
• Build and maintain customer relationships to boost loyalty.
• Monitor financial performance and identify cost-saving opportunities.
• Develop and manage the branch budget within limits.
• Conduct financial analysis and reporting to identify budget variances.
• Recruit, train, and mentor staff; conduct performance evaluations.
• Foster a positive, engaging, productive work environment.

Skills

Staff management

Operations management

Leadership

Budgeting

SOP development

Regulatory compliance

Customer service

Communication

Hiring & training

Performance management

Education

Bachelor's Degree in Management, Marketing, or Accounting

Tools

MS Office

Job description

DigiPlus Interactive Corp. is seeking an experienced Operations Manager to oversee daily branch activities in Pangasinan.

You will manage staff schedules, develop SOPs, ensure regulatory compliance, and drive customer satisfaction through effective service and issue resolution. You will also lead sales initiatives, identify new business opportunities, and monitor financial performance to optimize profitability.