Branch Operations Leader: Growth & Customer Excellence

DigiPlus Interactive Corp; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

DigiPlus Interactive Corp is seeking an experienced Branch Operations Manager to oversee day-to-day activities, optimize staffing and resources, and implement SOPs to boost efficiency. You will ensure regulatory compliance and deliver exceptional service in line with company standards.

The role requires 5+ years in operations with supervisory experience, a relevant bachelor’s degree, and strong leadership, planning, and communication skills.

Qualifications

• At least 5 years of experience in the same capacity of operation or similar field, 3 years of which is in a supervisory or managerial position.
• Bachelor’s Degree in Management, Marketing, or Accounting.
• Attention to Details.
• Proficient in written and verbal communication.
• Strong Organizational skills.
• Unquestionable Integrity.
• Business and strategic planning skills.
• Knowledge in Hiring, training, coaching & performance management skills.
• Must be computer literate.
• Possess strong leadership skills and personality.

Responsibilities

• Oversee day-to-day operations of the branch to ensure smooth and efficient functioning
• Manage staff schedules and allocate resources to ensure optimal coverage and performance
• Develop and implement standard operating procedures (SOPs) to improve performance and efficiency
• Ensure that the branch complies with all applicable laws, regulations and policies
• Ensure that customers receive prompt and exceptional service in line with the company’s standards
• Resolve customer complaints and escape complex cases to the relevant authorities as needed
• Continuously monitor customer feedback, interpret results and take action to improve customer satisfaction
• Develop and implement a sales strategy that drives revenue growth and meets or exceeds the branch’s sales targets
• Identify new business opportunities and market trends to develop new products and services that meet customer's needs
• Build customer relationships to increase customer loyalty and retention
• Monitor the branch’s financial performance and identify opportunities to increase profitability and control costs
• Develop and manage the branch budget, ensuring that expenditure is within budget limits
• Conduct financial analysis and reporting to identify root causes of any variances from budget
• Recruit, train, coach and mentor staff to ensure they are equipped with the skills to perform their roles effectively
• Conduct ongoing performance evaluations to identify areas for improvement and implement action plans to address any gaps.
• Foster a positive work environment that encourages staff to be engaged and productive

Skills

Leadership skills

Strategic planning

Hiring

Training

Coaching

Performance management

Written communication

Verbal communication

Attention to details

Organizational skills

Integrity

Budgeting

Computer literacy

Education

Bachelors in Management / Marketing / Accounting

Tools

MS Office

Job description

DigiPlus Interactive Corp is seeking an experienced Branch Operations Manager to oversee day-to-day activities, optimize staffing and resources, and implement SOPs to boost efficiency. You will ensure regulatory compliance and deliver exceptional service in line with company standards.

The role requires 5+ years in operations with supervisory experience, a relevant bachelor’s degree, and strong leadership, planning, and communication skills.