Branch Operations & Compliance Lead

CBS China Bank Savings; Hagonoy; On-site; PHP 350,000 - 520,000; Full time

Job summary

CBS China Bank Savings is seeking a Branch Service Officer to support the Branch Service Head in daily operations, ensuring policy compliance and strong internal controls. You will oversee clearing, end-of-day balancing, and transaction callbacks while supervising New Accounts operations and customer service at the counter.

The role requires a 4-year degree, 5+ years in branch banking operations, and in-depth knowledge of branch policies. Willingness to be assigned in Iba, Zambales is essential.

Qualifications

• Must be a college graduate of any 4-year course, preferably business course.
• At least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.
• Extensive knowledge in bank policies and procedures for branch operations.
• Customer service oriented and able to supervise people.
• Will be assigned in Iba, Zambales.

Responsibilities

• Assist the Branch Service Head in overseeing day-to-day operations to ensure compliance with policies and internal controls.
• Primarily responsible for clearing operations and end-of-day balancing and callback of transactions; ensure books are balanced and updated.
• Supervise the New Accounts Section, overseeing customer servicing, new account openings, and other services at the New Accounts counter.
• Act as Control Officer and Unit Compliance Coordinator to implement an effective operation with minimal risks.
• Provide coaching and training of personnel and serve as reliever to BSH when needed.

Skills

Customer service

Team supervision

Policy knowledge

Attention to detail

Education

Bachelor's degree

Job description

The Branch Service Officer (BSO) assists the Branch Service Head in overseeing that branch's day to day operations comply with existing policies, procedures and internal control requirements of the Bank.

Primarily responsible in the clearing operations and end of day balancing and callback of transactions and ensures that all books of accounts are balanced, updated and properly maintained.

The BSO supervises the daily service operations at the New Accounts Section, specifically overseeing customer servicing, processes of new account opening and other special services being offered at the New Account's counter.

BSO acts as Control Officer and Unit Compliance Coordinator of the branch, and ensures that effective and efficient system of operation is implemented with least level of risks.

BSO also performs coaching and training of personnel to ascertain continuity of business operation and acts as a reliever to BSH when needed.

Qualifications

• Must be a college graduate of any 4-year course, preferably business course
• Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.
• With extensive knowledge in bank policies and procedures for branch operations.
• Customer service oriented and able to supervise people
• Willing to be assigned in Iba, Zambales