Branch Service Officer (Sto. Tomas, Batangas)

CBS China Bank Savings; Batangas City; On-site; PHP 290,000 - 469,000; Full time

Job summary

CBS China Bank Savings in the Philippines seeks a Branch Service Officer to support the Branch Service Head in ensuring daily operations comply with bank policies and internal controls. The role focuses on clearing operations, end-of-day balancing, and callback of transactions, while supervising New Accounts service, coaching staff, and acting as reliever to the Branch Service Head when needed.

Willingness to be assigned in Iba, Zambales.

Qualifications

• Must be a college graduate of any 4-year course, preferably business course.
• Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.
• With extensive knowledge in bank policies and procedures for branch operations.
• Customer service oriented and able to supervise people.
• Willing to be assigned in Iba, Zambales.

Responsibilities

• Assist the Branch Service Head in overseeing day-to-day branch operations to ensure compliance with policies, procedures and internal controls.
• Oversee clearing operations and end-of-day balancing, including callback of transactions and updating books of accounts.
• Supervise New Accounts section operations, including customer servicing and processes for opening accounts and other services.
• Act as Control Officer and Unit Compliance Coordinator to implement efficient operations with minimal risk.
• Provide coaching and training to staff and serve as reliever to Branch Service Head when needed.

Skills

Customer service

Team leadership

Education

Bachelor's degree

Job description

• The Branch Service Officer (BSO) assists the Branch Service Head in overseeing that branch’s day to day operations comply with existing policies, procedures and internal control requirements of the Bank.
• Primarily responsible in the clearing operations and end of day balancing and callback of transactions and ensures that all books of accounts are balanced, updated and properly maintained.
• The BSO supervises the daily service operations at the New Accounts Section, specifically overseeing customer servicing, processes of new account opening and other special services being offered at the New Account’s counter.
• BSO acts as Control Officer and Unit Compliance Coordinator of the branch, and ensures that effective and efficient system of operation is implemented with least level of risks.
• BSO also performs coaching and training of personnel to ascertain continuity of business operation and acts as a reliever to BSH when needed.

QUALIFICATIONS:

• Must be a college graduate of any 4-year course, preferably business course
• Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.
• With extensive knowledge in bank policies and procedures for branch operations.
• Customer service oriented and able to supervise people
• Willing to be assigned in Iba, Zambales