Branch Service Officer (Sta. Maria Bulacan)

CBS China Bank Savings; Hagonoy; On-site; PHP 300,000 - 420,000; Full time

Job summary

CBS China Bank Savings is seeking a Branch Service Officer to support the Branch Service Head in ensuring daily branch operations conform to bank policies and internal controls. The role emphasizes accuracy in clearing, end-of-day balancing, and maintaining proper books.

The BSO will supervise the New Accounts Section, oversee customer servicing, and manage new account processing at the counter. Willingness to be assigned in Iba, Zambales, on-site.

Qualifications

• Must be a college graduate of any 4-year course, preferably business course.
• Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.
• With extensive knowledge in bank policies and procedures for branch operations.
• Customer service oriented and able to supervise people.
• Willing to be assigned in Iba, Zambales.

Responsibilities

• Assist the Branch Service Head in ensuring that day-to-day branch operations comply with bank policies, procedures and internal controls.
• Oversee clearing operations and end-of-day balancing and callback of transactions; ensure books of accounts are balanced, updated and maintained.
• Supervise New Accounts Section, including customer servicing and processing of new accounts and other services at the New Accounts counter.
• Act as Control Officer and Unit Compliance Coordinator to implement effective and low-risk operations.
• Coach and train branch personnel to ensure continuity of business operations and provide reliever support when needed.

Skills

Customer service

Supervision

Banking operations

New accounts

Tellering

Clearing

Education

College degree (4-year)

Preferably business

Job description

The Branch Service Officer (BSO) assists the Branch Service Head in overseeing that branch’s day to day operations comply with existing policies, procedures and internal control requirements of the Bank.

Primarily responsible in the clearing operations and end of day balancing and callback of transactions and ensures that all books of accounts are balanced, updated and properly maintained.

The BSO supervises the daily service operations at the New Accounts Section, specifically overseeing customer servicing, processes of new account opening and other special services being offered at the New Account’s counter.

BSO acts as Control Officer and Unit Compliance Coordinator of the branch, and ensures that effective and efficient system of operation is implemented with least level of risks.

BSO also performs coaching and training of personnel to ascertain continuity of business operation and acts as a reliever to BSH when needed.

Qualifications

• Must be a college graduate of any 4-year course, preferably business course
• Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.
• With extensive knowledge in bank policies and procedures for branch operations.
• Customer service oriented and able to supervise people
• Willing to be assigned in Iba, Zambales