Branch Service Officer (Sta. Maria Bulacan)

CBS China Bank Savings; Meycauayan; Sur place; PHP 260 000 - 420 000; Plein temps

Résumé du poste

CBS China Bank Savings in the Philippines is seeking a Branch Service Officer to support the Branch Service Head in daily operations, ensuring adherence to bank policies and controls. The role focuses on clearing operations, end-of-day balancing, and overseeing New Accounts services, including opening accounts and customer servicing.

The successful candidate will coach staff, supervise tellering activities, and serve as a risk-conscious, compliance-minded leader willing to be assigned in Iba,

Qualifications

• Minimum 5 years of experience in branch banking operations.
• Experience with new accounts, tellering and clearing operations.
• Knowledge of branch policies and procedures.
• Customer service oriented with people supervision skills.
• Willing to be assigned to Iba, Zambales.

Responsabilités

• Assist Branch Service Head in daily branch operations.
• Oversee clearing operations and end-of-day balancing.
• Supervise New Accounts section and customer service activities.
• Act as Control Officer and Compliance Coordinator for the branch.
• Provide coaching and training to staff to ensure continuity of business operations.

Connaissances

Banking operations

Customer service

Supervision

Tellering & clearing operations

Policy compliance

Formation

Bachelor's degree

Description du poste

Job Summary

• The Branch Service Officer (BSO) assists the Branch Service Head in overseeing that branch’s day to day operations comply with existing policies, procedures and internal control requirements of the Bank.
• Primarily responsible in the clearing operations and end of day balancing and callback of transactions and ensures that all books of accounts are balanced, updated and properly maintained.
• The BSO supervises the daily service operations at the New Accounts Section, specifically overseeing customer servicing, processes of new account opening and other special services being offered at the New Account’s counter.
• BSO acts as Control Officer and Unit Compliance Coordinator of the branch, and ensures that effective and efficient system of operation is implemented with least level of risks.
• BSO also performs coaching and training of personnel to ascertain continuity of business operation and acts as a reliever to BSH when needed.

QUALIFICATIONS:

• Must be a college graduate of any 4-year course, preferably business course
• Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.
• With extensive knowledge in bank policies and procedures for branch operations.
• Customer service oriented and able to supervise people
• Willing to be assigned in Iba, Zambales