Branch Manager (Abulog Branch)

City Savings Bank, Inc.; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

City Savings Bank, Inc. is seeking a Branch Operations Head to oversee day-to-day branch operations, ensuring regulatory compliance and efficient service delivery. The role manages cash, auditing, and security to minimize losses while guiding staff to raise customer satisfaction and sales support.

The ideal candidate has significant banking operations experience, strong leadership, and effective communication skills to lead a high-performing team and uphold regulatory standards.

Qualifications

• Requires 5 years work experience in banking operations, including roles in sales or customer service.
• Proficiency in branch operations procedures, strong leadership abilities, and excellent communication skills.
• Bachelor's degree in business or related field.

Responsibilities

• Operational Control & Compliance: Ensures strict adherence to bank policies, AML regulations, and KYC procedures.
• Performance Management: Leads and motivates branch personnel, mentoring to achieve targets.
• Service Delivery & Security: Oversees cash handling, record-keeping, and security of branch assets.
• Risk Management: Minimizes operational risks through controls, monitoring, and auditing.
• Relationship Management: Builds relationships with DepEd partners, regulators, and customers to enhance service.

Skills

Leadership

Communication

Customer service

Sales

Education

Bachelor's degree in business or related field

Job description

Branch Operations Head at City Savings Bank is a mid-senior level position responsible for overseeing day-to-day branch operations, ensuring regulatory compliance, and driving service delivery efficiency. They manage cash, auditing, and security protocols to achieve zero operational losses, while leading branch staff to improve customer service and support sales performance.

Key Responsibilities

• Operational Control & Compliance: Ensures strict adherence to bank policies, anti-money laundering regulations, and KYC procedures.
• Performance Management: Leads and motivates branch personnel, fostering teamwork and providing mentoring to achieve performance targets.
• Service Delivery & Security: Oversees efficient cash handling, record-keeping, and security of branch assets.
• Risk Management: Minimizes operational risks through strict controls, monitoring, and regular auditing.
• Relationship Management: Builds strong relationships with DepEd partners, regulators, and customers to enhance service experience.

Required Qualifications & Skills

• Requires a 5 years work experience in banking operations, including roles in sales or customer service.
• Proficiency in branch operations procedures, strong leadership abilities, and excellent communication skills.
• Must be a bachelor's degree in business or a related field graduate.