Branch Collections Associate (Angeles)

City Savings Bank; Angeles; On-site; PHP 156,000 - 246,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate in Angeles, Pampanga to monitor and execute on-time billing and collections for the branch loan portfolio, including NPL monitoring and action planning.

The role requires driving a motorcycle with a valid license, willingness to travel extensively, and strong oral and written communication skills in the local dialect.

Qualifications

• Bachelor's degree required.
• Experience in loans and collections is an advantage.
• Must have motorcycle driving license.
• Willing to travel extensively and be familiar with the area.
• Good oral and written communication in local dialect.

Responsibilities

• Achieve collection targets for the NPL portfolio and KPIs.
• Perform collections activities such as redemption, posting of payments, restructuring, billings, condonation, field visits, and SMS sends.
• Analyze accounts and evaluate client’s ability to pay.
• Compute possible loan restructures.
• Prepare and submit all required reports timely.
• Verify documents for completeness, timeliness, and accuracy.
• Deliver excellent customer service according to established standards.

Skills

Oral communication

Written communication

Driver's license

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations