Branch Collections Associate (Baguio)

City Savings Bank; Baguio; On-site; PHP 201,000 - 312,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate in the Philippines to monitor and execute on-time billing and collections for the branch loan portfolio. You will also monitor non-performing loans and take actions to reduce them.

The role involves achieving collection targets, performing various collections activities, evaluating repayment capability, and ensuring timely reporting with strong customer service. Willingness to travel and motorcycle driving license are required.

Qualifications

• Bachelor's degree required.
• Experience in loans and collection is an advantage.
• Motorcycle driving license is required.
• Strong oral and written communication in local dialect.
• Willing to travel extensively and familiar with the service area.

Responsibilities

• Achieve collection and KPI targets for the NPL portfolio.
• Perform collections activities: redemption, postings, restructuring, letters, SMS.
• Analyze accounts to assess repayment ability.
• Evaluate possible loan restructures.
• Prepare and submit required reports on time.
• Verify documents for completeness and accuracy.
• Provide excellent customer service.

Skills

Motorcycle driving

Communication

Local dialect

Travel readiness

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA)

is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.


• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.


• Performs account analysis and evaluates client’s capability to pay


• Computes for the possible restructuring of loans


• Accomplishes all assigned necessary reports and submits in a timely manner


• Checks all assigned documents to ensure its completeness, timeliness and accuracy


• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate


• Experience in loans and collection is an advantage


• Driving skills is a must (motorcycle), with driver's license


• Good oral and written communication skills with proficiency in the local dialect


• Willing to travel extensively and highly familiar with the area of operations