Branch Collections Associate (Olongapo)

City Savings Bank; Olongapo; On-site; PHP 180,000 - 240,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate to monitor on-time billing and collections for the branch loans portfolio. You will handle redemption, posting of payments, restructuring, field visits, collection letters and SMS notices while delivering customer service to clients.

The role requires a bachelor's degree, driving skills (motorcycle) with a valid license, and willingness to travel. Experience in loans and collections is an advantage, and strong communication in the local

Qualifications

• Bachelor's degree graduate is required.
• Experience in loans and collections is an advantage.
• Good oral and written communication skills with proficiency in the local dialect.

Responsibilities

• Achievement of the collection targets as well as operational targets and KPIs of the NPL portfolio assigned to them.
• Perform all assigned collection activities including redemption, posting of payments, restructuring, billings, condonation, field visits, collection letters and SMS sends.
• Performs account analysis and evaluates client’s ability to pay.
• Computes for possible restructuring of loans.
• Completes all necessary reports and submits in a timely manner.
• Checks all assigned documents for completeness, timeliness, and accuracy.
• Provide excellent customer service to all clients according to established standards.

Job description

Branch Collection Associate (BCA)

is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.


• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.


• Performs account analysis and evaluates client’s capability to pay


• Computes for the possible restructuring of loans


• Accomplishes all assigned necessary reports and submits in a timely manner


• Checks all assigned documents to ensure its completeness, timeliness and accuracy


• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate


• Experience in loans and collection is an advantage


• Driving skills is a must (motorcycle), with driver's license


• Good oral and written communication skills with proficiency in the local dialect


• Willing to travel extensively and highly familiar with the area of operations