Branch Collections Associate (Valencia)

City Savings Bank; Valencia; On-site; PHP 223,000 - 335,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate (BCA) to monitor and execute on-time billing and collections for the branch loans portfolio. The role includes supervising non-performing loans and taking actions to reduce them.

The candidate should have a Bachelor's degree and may benefit from prior loans and collection experience. A motorcycle license is a must, and strong communication skills along with willingness to travel are essential to cover the area of operations.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills is a must (motorcycle), with driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and highly familiar with the area of operations.

Responsibilities

• Achieve collection targets and KPIs for the NPL portfolio.
• Perform collection activities such as redemption, posting of payments, restructuring, billings, condonation, field visits, collection letters and SMS sends.
• Conduct account analysis and evaluate client’s ability to pay.
• Compute possible loan restructurings.
• Prepare and submit required reports timely.
• Verify documents for completeness, timeliness and accuracy.
• Provide excellent customer service to all clients according to established standards.

Skills

Debt collection

Driver's license

Communication skills

Travel willingness

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations