Branch Collections Associate (Palawan)

City Savings Bank; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate (BCA) responsible for monitoring and executing on-time billing and collections of the branch loans portfolio. The role includes monitoring non-performing loans and taking actions to reduce them, with extensive travel within the operating area.

Responsibilities include ensuring timely reporting, performing various collection activities, and delivering excellent customer service in line with established standards.

Qualifications

• Bachelor's degree required.
• Experience in loans and collections is an advantage.
• Driving skills (motorcycle) with a valid license is required.
• Good oral and written communication skills in the local dialect.

Responsibilities

• Monitor on-time billing and collections of the branch loans portfolio.
• Achieve collection targets and KPIs for the NPL portfolio.
• Perform collection activities: redemption, posting payments, restructuring, billings, condonation, field visits, letters and SMS.

Skills

Driving (motorcycle)

Communication skills

Willing to travel

Area knowledge

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations