Branch Collections Associate (Baler)

City Savings Bank; Baler; On-site; PHP 167,000 - 279,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate (BCA) to monitor on-time billing and collections for the branch loans portfolio. The role includes field visits, restructuring under guidance, and diligent report submission while ensuring high-quality customer service.

The candidate should have a Bachelor's degree and experience in loans/collections is a plus; motorcycle driving with a license is required, and willingness to travel across the area.

Qualifications

• Bachelor's degree required.
• Experience in loans and collections is an advantage.
• Driving skills (motorcycle) with a valid driver's license.
• Strong oral and written communication in local dialect.
• Willingness to travel extensively and familiarity with the operating area.

Responsibilities

• Monitor and achieve collection targets and KPIs for the NPL portfolio.
• Perform collections activities: redemption, payments posting, restructuring, billings, condonation, field visits, SMS notices.
• Conduct account analysis to assess client repayment capability.
• Evaluate possible loan restructurings as needed.
• Prepare and submit required reports in a timely manner.
• Review documents for completeness, timeliness and accuracy.
• Provide excellent customer service to clients according to standards.

Skills

Customer service

Communication skills

Travel willingness

Driving license

Local dialect

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations