Branch Collections Associate (Bontoc)

City Savings Bank; Bontoc; On-site; PHP 201,000 - 268,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate in the Philippines to monitor on-time billing and collections across the branch loan portfolio, and to supervise actions that reduce non-performing loans.

You will perform restructuring, posting payments, field visits, reports, and ensure timely customer service, working with local clients and traveling as needed.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills is a must (motorcycle), with driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and highly familiar with the area of operations.

Responsibilities

• Monitor on-time billing and collections of the branch loans portfolio.
• Monitor non-performing loans and take actions to reduce it.
• Achieve collection targets and meet KPIs for the NPL portfolio.
• Perform collections activities: redemption, posting payments, restructuring, billings, condonation, field visits, SMS.
• Prepare and submit required reports timely.
• Verify documents for completeness, timeliness and accuracy.
• Provide excellent customer service to all clients according to standards.

Skills

Loans & collections experience

Driving license

Communication skills

Willing to travel

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations