Loan Application Support Specialist

ServiceFirst CX; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

A financial services company in Metro Manila is looking for individuals to handle both inbound and outbound calls, assisting customers in finalizing their loan applications. Ideal candidates possess excellent communication and customer service skills, with a strong focus on helping customers meet their financial goals. Experience in sales or financial services is a plus. This role requires the ability to work within the specified call center hours and meet performance metrics.

Qualifications

• 2+ years of experience in sales or financial services is desirable.
• Availability to work shifts between 8-7 M-F, 9-1 Sat.

Responsibilities

• Field both inbound and outbound phone calls for customers finalizing loan applications.
• Assist customers in uploading required documents promptly.
• Utilize strong technical and communication skills.
• Drive applicants to complete required steps during the call.

Skills

Excellent communication skills

Customer service skills

Sales skills

Bilingual (English/Spanish)

Job description

A financial services company in Metro Manila is looking for individuals to handle both inbound and outbound calls, assisting customers in finalizing their loan applications. Ideal candidates possess excellent communication and customer service skills, with a strong focus on helping customers meet their financial goals. Experience in sales or financial services is a plus. This role requires the ability to work within the specified call center hours and meet performance metrics.