BPO Training and Excellence Lead for Growth (Night Shifts)

iOPEX Tech; Taguig; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

HMO coverage

Leave credits

Night differential pay

Annual salary reviews

Weekly learning sessions

Two guaranteed rest days

Job summary

iOPEX Tech in Bonifacio Global City, Taguig, is seeking a Training Supervisor to elevate employee skills, improve performance, and drive a culture of continuous learning within a dynamic BPO environment.

You will deploy diverse training methods, conduct inductions, measure ROI, and mentor staff. This onsite role requires night shifts and shifting schedules; weekly learning sessions and career growth opportunities are offered.

Qualifications

• At least 1 year of Training Lead/Supervisor experience in a BPO setup.
• Proven track record designing and executing training programs.
• Familiar with traditional and modern training methods (mentoring, coaching, on-the-job, e-learning, workshops, simulations).
• Willing to work night shifts and shifting schedules at Bonifacio Global City, Taguig.

Responsibilities

• Deploy a wide variety of training methods
• Conduct effective induction and orientation sessions
• Monitor and evaluate training programs' effectiveness, ROI
• Provide ongoing development opportunities
• Stay current with training trends and best practices

Skills

Training supervision

Training design

Training methods

Night shift readiness

Job description

iOPEX Tech in Bonifacio Global City, Taguig, is seeking a Training Supervisor to elevate employee skills, improve performance, and drive a culture of continuous learning within a dynamic BPO environment.

You will deploy diverse training methods, conduct inductions, measure ROI, and mentor staff. This onsite role requires night shifts and shifting schedules; weekly learning sessions and career growth opportunities are offered.