BPO Team Leader - VXI Clark

VXI Global Holdings B.V. (Philippines); Pampanga; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

HMO on first day + up to 3 dependents

Life insurance up to 500K

Salary payout every 2 weeks

Fast-Moving Career Progression

Employee discount at select partnerEst

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Team Leader/Operations Supervisor to drive agent performance and ensure targets are met. The role requires coaching, KPI analysis, and strong relationship-building at the Clark site.

Responsibilities include daily performance reviews, identifying gaps, and implementing action plans. Graveyard shift feasibility and on-site reporting at VXI Clark are required for this position.

Qualifications

• 1+ year of BPO Team Leader/Operations Supervisor experience.
• Able to work on a graveyard shift.
• Willing to report at VXI Clark site.

Responsibilities

• Review agent performance daily to ensure goals are met or exceeded.
• Analyze and trend agent KPI/Sales performance.
• Identify performance gaps and prepare action plans for coaching and improvement.
• Monitor and assess employee calls for performance improvement plans.
• Build effective working relationships and drive accountability for site performance.

Skills

BPO Team Leader

Job description

Join our team as a Team Leader/Operations Supervisor and enjoy competitive rewards, exciting challenges, and the opportunity to make a real impact.

What you will do:

• Review agent performance results daily to ensure all goals are met or exceeded




• Analyze and trend agentKPI/Sales performance




• Identify performance gaps and prepare action plans for effective coaching and performance improvement




• Monitor and assess employee calls for performance improvement plans




• Building effective working relationships, drive individual responsibility and accountability, and contribute to the site’s successful performance

What’s in it for you:

• HMO on your first day + up to three (3) FREE dependents*




• Life insurance up to 500K*




• Salary payout every 2 weeks




• Fast-Moving Career Progression




• Employee discount at select partner establishments

Who we’re looking for:

• At least 1 yr of BPO Team Leader/Operations Supervisor experience

• Amenable to work on a graveyard shift




• Amenable to report at VXI Clark