BPO Sales Manager

Six Eleven Global Services and Solutions, Inc.; Davao City; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Bonuses

Incentives

Growth opportunities

Supportive management

Job summary

Six Eleven Global Services and Solutions, Inc. is seeking a motivated Team Leader to manage a group of call center agents and drive performance against targets. The role focuses on coaching, escalations handling, and daily operational support in a fast-paced BPO environment.

The ideal candidate has leadership experience in a direct-to-customer account and is open to learning and growing within the team. Shifting schedules and a performance-driven culture are part of the role, with incentives and

Qualifications

• At least 6 months Team Leader experience in a sales account.
• BPO / Call Center experience is required.
• Good communication and people management skills.
• Willing to work on shifting schedules.
• Open to learning and growth.

Responsibilities

• Supervise and support a team of call center agents on a daily basis.
• Monitor attendance, performance, and adherence to company policies.
• Conduct coaching, huddles, and basic performance feedback.
• Assist agents in handling escalations and customer concerns.
• Prepare simple reports and updates for management.
• Ensure team meets quality, productivity, and attendance targets.

Skills

People management

Communication skills

Education

High school diploma

Job description

We are looking for a motivated and hands-on Team Leader to manage and support a group of agents in achieving performance targets. The ideal candidate has leadership experience in a direct-to-customer account and is willing to grow in a fast-paced BPO environment

Key Responsibilities:

• Supervise and support a team of call center agents on a daily basis

• Monitor attendance, performance, and adherence to company policies

• Conduct coaching, huddles, and basic performance feedback

• Assist agents in handling escalations and customer concerns

• Prepare simple reports and updates for management

• Ensure team meets quality, productivity, and attendance targets
  

Job Requirements:

• At least 6 months Team Leader experience in a sales account

• BPO / Call Center experience is required

• Good communication and people management skills

• Willing to work on shifting schedules

• Open to learning and growth

• Minimum high school qualification required
  

Why Join Us?

• Additional results driven incentives and bonuses in addition to the salary offer

• Growth and leadership development opportunities

• Supportive management and team environment